Client Service Delivery Analyst

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in BGC, Taguig City following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

• Design Assessments and Questionnaires on our platform
• Compile analytical reports using the Microsoft Office Suite and Adobe PDF tools
• Digital transcription, editing, and reporting of assessments & questionnaires
• Supervise client project tasks and interactions through a customer relationship management (CRM) system
• Interact & assist clients through phone and email as needed
  
  

What We Expect

• Bachelor’s degree
• At least 1-2 years of experience in a formal business setting with B2B client experience
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, etc.)
• Proficiency in Adobe Suite
• Superb attention to detail and accuracy (particularly in formatting documents, proofreading, and client communication)
• Maintain confidentiality of client information
• Computer savvy with ability to learn new technologies quickly
• Ability to communicate timely status updates to colleagues
• Good interpersonal communication and comfortable collaborating with team members
• Dedication to carry out all company policies and procedures
• Upbeat, enthusiastic work ethic with an interest for working within an outstanding company culture!
• Must be amenable to work in a night shift schedule
  
  

What Would Be Helpful

• Experience in copywriting, editing, publishing, proofreading, or similar capacity
• Experience in corporate governance or with C-Suite Executives
• Experience with completing phone & email tickets
• Experience with Director & Officer Questionnaires or other high level Corporate Governance projects
• Proficiency in Salesforce or similar CMR tool, Project Management tools such as Monday.com, and Adobe/iNET comparison
  
  

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

This role is used to build pool of qualified candidates for future hiring needs.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.