Client Service Analyst

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

Nasdaq eVestment, a leading fintech firm, seeks an Analyst to support our global client base for Analytics and data-driven solutions. You'll assist clients via phone, email, and live chat with portfolio analysis, asset flows, and regression-based modeling. The role involves both basic support and complex analysis, serving investment consultants, asset managers, and asset owners.

New hires undergo a comprehensive 12-week onboarding program, learning the eVestment Analytics platform, client landscape, and essential tools like Salesforce and JIRA.

• Provide first-line client service through multiple channels (phone, live chat, email, and Zoom)
• Contribute to improvement projects across the organization
• Collaborate with internal teams on product enhancement
• Conduct client training sessions and create educational content
  
  

What We Expect

• Bachelor's degree in Finance, Economics, Business Administration, or Management; comparable experience may be substituted
• At least 1 year of proven experience in a similar role, preferably in a similar organization
• Previous experience in Salesforce for case management is preferred
• Previous experience working the US shift preferred
• Intermediate proficiency in Excel
• Good understanding of financial services is preferred
• Strong attention to detail and process-oriented
• Excellent written and verbal communication skills
• Amenable to working US shift (8PM-5AM), and at least twice a week in the Nasdaq Manila office at Bonifacio Global City, Taguig
  
  

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.