Client Retention Specialist
Dempsey Resource Management Inc.
Date: 3 days ago
City: Makati City
Contract type: Full time
Qualifications
Bachelor’s degree in business, marketing, sales, or a related field
With pleasing personality and excellent communication skills
Years of relevant experience: at least 1-year administrative work
Area/s of experience: HMO experience is a plus
Knowledge: Proficiency in using office software (Microsoft Office)
Organizational Skills
Preferably can drive 4-wheels, with valid driver’s license
Key Responsibilities
PHONE CALLS
MAF (Coordination with Front End Team)
Makati Office
Salary
18,000/month (depends on experience and qualifications)
Bachelor’s degree in business, marketing, sales, or a related field
With pleasing personality and excellent communication skills
Years of relevant experience: at least 1-year administrative work
Area/s of experience: HMO experience is a plus
Knowledge: Proficiency in using office software (Microsoft Office)
Organizational Skills
Preferably can drive 4-wheels, with valid driver’s license
Key Responsibilities
PHONE CALLS
- Handle phone calls from clients, specifically addressing routine concerns
- Coordinate with the Front-End Team for meeting-related concerns
- Collaborate with other departments, to resolve client concerns efficiently and effectively.
- Provide guidelines and procedures to troubleshoot and resolve common issues
MAF (Coordination with Front End Team)
- The Back End Team will coordinate with the Front-End Team to obtain the signed contract and Renewal List for a renewed account.
- Account Identification and Initial Follow-Up
- Document Tracking and Reminder System
Makati Office
Salary
18,000/month (depends on experience and qualifications)
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