Client Retention Specialist - 18000 Monthly Salary (Makati)
Dempsey Resource Management Inc.
Date: 2 days ago
City: Makati City
Contract type: Full time
Description
A Client Retention Specialist is responsible for fostering strong relationships with existing clients to ensure their satisfaction and loyalty. Their duties include proactively engaging with clients to understand their needs, addressing concerns, and resolving issues to maintain a high level of service. They develop and implement strategies to enhance client retention, such as personalized outreach, follow-ups, and tailored solutions.
Responsibilities
We appreciate the effort you’ve put into your application.
If you do not receive feedback within 3 to 7 working days after submitting your resume, it means you are not qualified for the position. If you meet the qualifications, especially if you are located near the office, I will process your application within 1 day of submission.
May this opportunity bring you closer to your goals, and I hope for a positive outcome in your favor!
Wishing you the best of luck as we review your qualifications.
A Client Retention Specialist is responsible for fostering strong relationships with existing clients to ensure their satisfaction and loyalty. Their duties include proactively engaging with clients to understand their needs, addressing concerns, and resolving issues to maintain a high level of service. They develop and implement strategies to enhance client retention, such as personalized outreach, follow-ups, and tailored solutions.
Responsibilities
- PHONE CALLS
- Handle phone calls from clients, specifically addressing routine concerns
- Coordinate with the Front-End Team for meeting-related concerns
- Collaborate with other departments, to resolve client concerns efficiently and effectively.
- Provide guidelines and procedures to troubleshoot and resolve common issues
- EMAIL MANAGEMENT
- MAF (Coordination with Front End Team)
- The Back End Team will coordinate with the Front-End Team to obtain the signed contract and Renewal List for a renewed account.
- AMLA REQUIREMENTS
- Account Identification and Initial Follow-Up
- Document Tracking and Reminder System
- Follow-Up Communication
- MEMORANDUM OF AGREEMENT
- Coordinate the contract signing process with clients, ensuring all required signatures are obtained.
- REIMBURSEMENT MONITORING
- SMARTSHEET MONITORING
- Bachelor's Degree in Business, Marketing, Sales, or related field.
- Excellent communication skills
- Years of relevant experience: at least 1-year administrative work
- Area/s of experience: HMO experience is a plus
- Knowledge: Proficiency in using office software (Microsoft Office)
- Organizational Skills
- Preferably can drive 4-wheels, with valid driver’s license
- 180000
- Negotiable based on the applicant's skill set.
- Makati City (Preferred candidates should live near the working location)
- Full-time
- Monday to Friday 8 AM to 5 PM. Shifting Schedule.
- On-site
We appreciate the effort you’ve put into your application.
If you do not receive feedback within 3 to 7 working days after submitting your resume, it means you are not qualified for the position. If you meet the qualifications, especially if you are located near the office, I will process your application within 1 day of submission.
May this opportunity bring you closer to your goals, and I hope for a positive outcome in your favor!
Wishing you the best of luck as we review your qualifications.
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