Client Renewal Manager - Assessment & Succession

About Us

Korn Ferry is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business—synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us—for a shared commitment to lasting impact and the bold ambition to Be More Than.

Korn Ferry Digital Is a Scaled Product Business Unit Within Korn Ferry That Develops And Sells Our Suite Of Talent Products And HR Technology, Supporting Clients Across Six Solution Areas

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards
  
  

Job Description

OPPORTUNITY TO ENHANCE YOUR CAREER - It’s about exceeding your potential.

We are seeking a Client Renewal Manager to oversee a defined portfolio of enterprise accounts within our Tier-2 Enterprise segment. This a scaled and programmatic renewal motion with the following goals: drive high renewal rates, maintain regular and value-driven customer engagement, and collaborate with Client Directors, Customer Success and Field Marketing to identify upsell and cross-sell opportunities.

This role is ideal for a relationship-centric, data-informed, and commercially savvy professional who thrives in a fast-paced environment and is passionate about helping clients succeed with digital talent solutions.

Key Responsibilities

Client Retention & Renewal Execution

• Own the renewal lifecycle for a portfolio of 100+ enterprise clients under a defined revenue threshold.
• Ensure timely, accurate, and proactive renewal execution to meet retention targets.
• Identify potential churn risks early and develop tailored mitigation strategies.
• Collaborate with legal and finance as needed to finalize renewal agreements.
  
  

Customer Engagement & Success Enablement

• Conduct regular, high-touch interactions including onboarding, product refreshers, and business reviews.
• Ask layered, open-ended questions to understand and clarify customers' objectives and challenges beyond surface-level detail.
• Deliver consistent product education and guidance tailored to each client’s objectives.
• Lead with solutions—not products—when making recommendations aligned to customer objectives.
• Foster strong relationships with client stakeholders to drive adoption and long-term value realization.
• Act as the first point of escalation for customer issues and ensure prompt resolution.
  
  

Commercial Growth & Opportunity Identification

• Partner with Client Directors to identify and qualify upsell and cross-sell opportunities within accounts.
• Leverage client insights, usage data, and business needs to build compelling value cases.
• Maintain a strong understanding of Korn Ferry Digital’s product suite and how it aligns with client priorities.
  
  

Operational Discipline & Forecasting

• Maintain up-to-date CRM data, activity logs, and accurate forecasting via Salesforce.
• Develop and regularly update a Territory Account Plan (TAP) that reflects changing client and market dynamics.
• Monitor key performance indicators (KPIs) such as engagement scores, renewal timelines, and pipeline progress.
  
  

Collaboration & Continuous Improvement

• Work cross-functionally with Product, Marketing, Customer Delivery, and Advisory teams to ensure cohesive service.
• Share client feedback and insights to inform product development and service enhancements.
• Contribute to internal knowledge-sharing and best-practice forums to optimize the client relationship model.
  
  

Professional Experience/Qualifications

• 2+ years in B2B SaaS, digital HR solutions, or enterprise account management roles
• Proven track record of renewing and growing high-volume portfolios of enterprise clients
• Demonstrated ability to drive programmatic nurturing and engagement scaled initiatives with x-Functional partner collaboration
• Strong commercial acumen, with the ability to align customer goals to solution value
• Excellent stakeholder management, presentation, and communication skills.
• Proficient in Productivity, Sales Intelligence, CRM tools, preferably Salesforce, Sales Navigator, ZoomInfo, Outreach, Co-Pilot, etc.
  
  

Preferred Attributes

• Familiarity with Korn Ferry’s Digital offerings and the talent management lifecycle.
• Analytical mindset with the ability to use insights to drive client decisions.
• Comfortable managing multiple accounts with varying levels of complexity.
• Collaborative, customer-obsessed, and outcome-oriented.
  
  

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.