Client Relationship Manager II

Client Relationship Manager I

Location: Tarlac/Clark/Cebu/Manila

Shift: 7am-4pm

Arrangement: Hybrid

Unlock your potential!

Manage an existing customer base and facilitate growth plans in line with the targets and goals set, enabling client's growth through an offering of diversified solutions. Responsible for safeguarding and enhancing the share of customer wallet, ensuring an increase in net retained revenue. This role demands a high level of autonomy, necessitating the ability to deliver proactive solutions.

Responsibilities

Growth

Relationship based selling: Develop a relationship with the client where you can regularly stay in contact and provide an update on market conditions and new offerings.

Upselling products/services Through every interaction with new or existing Business Services customers. Explore the vertical divisions with the clients to understand if they have staffing requirements in other departments.

Plans: Create plans to address client’s business needs.

Retention

Replacements: Identify clients who have recently had a TM resign across all portfolios and ensure that a replacement has been activated.

Re-engagement: Working towards prevention of disengagement of clients and working towards re-engaging clients who have already disengaged.

Relationship Building

External Clients: Research and build strong relationships with existing clients who have validated growth opportunities. Use every interaction as an opportunity to maximize the clients spend.

Internal Relationships: Leverage off internal relationships to identify potential opportunities and historical data. Consult with management on business trends and future opportunities.

Key Qualifications/Experience

Must have sales experience of 3+ years in a similar setting

Autonomy and ability to identify and address priorities

Proven experience in client-focused account management

Rapid and effective system adoption, attention to detail in documentation of client interactions

Demonstrated success in meeting deadlines

Excellent communication skills and customer service focus

High attention to detail and organizational proficiency

Sales generation within client accounts, including upselling and cross-selling

Effective time management

Pragmatic approach, urgency, goal-oriented mindset, and a drive for achievement

Continuous learning orientation and quick task adaptation

Diligent commitment to collaborative teamwork

What’s in it for you?

• A competitive salary
• Health Insurance, and Life Insurance coverage
• 21 annual paid leaves
• Annual increase (Annual Performance Review)
• Tenure Recognition Program
• Access to certifications and courses from Ab2 Institute of Accounting
• 20+ options of free coffee and chocolate drinks
• Billiards, table tennis, or foosball in our breakout room
• Work-life balance and logging off on time for you to enjoy more personal time.
• A genuinely diverse, caring, supportive and high achieving team environment.
• Ongoing training, development and career progression opportunities

We live by our VALUES to cultivate and foster growth and innovation.

BE AWESOME: Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL: We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW: We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG: We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Visit us at: https://careers.toaglobal.com/

Join TOA Global and experience the difference!

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.