Client Relations Executive

Status: Full-Time (40 hours/week)

Schedule: 7:00 AM to 4:00 PM Philippine Standard Time (Mon-Fri)

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balaance.
• 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
• Competitive and negotiable compensation (depending on skill level & experience)
• Private HMO Coverage for in-house employees from Day 1
• Employee Events Online and Face-to-Face
• Terms and conditions apply.
  
  

Role Objective

A Client Relations Executive builds and preserves trusting relationships with clients, consisting of Remote Workers and international businesses. He/she ensures a low staff turnover rate by acting as a mediator between the representatives of a client company and the Remote Workers. He/she handles a minimum of 25 accounts and on a daily basis resolves conflict, acts as a go-between, and identifies further staffing needs.

Responsibilities

• Support to clients, including administrative assistance for GES tracker
• Client On-boarding
• Conflict Resolution
• Periodic consultation, feedback gathering, and analysis
• Retention management of Remote Workers
• Identify and pitch for additional staffing
  
  

Qualifications

• Holds a Bachelor’s Degree in Business Administration or equivalent
• At least 2 years of work-related experience
• With exposure to interacting with global clients
• Preferrable with account management, relationship management, and business development experiences
• Possess strong attributes of the following:
• Communication skills -verbal, written and customer-oriented
• Easily builds rapport with Clients
• Analytical mind and strong problem-solving skills
• Ensure maximum client satisfaction
• Maintain core values of Remote Staff, Inc
• Quick and efficient customer resolution
• Expanding client remote contractor portfolio by upselling and cross-selling
• Preserve client and remote contractor relationships
• Being proactive, self-motivated and driven
• Strong Relationship Building
• Adaptability
• Values Integrity and Accountability
• Has the necessary technical requirements to enable a work-from-home setup. Visit remotestaff.ph/faq for more info
  

NOTE: This is an in-house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients.