Client Implementation Specialist (US Time Zone)

Why join Safeguard Global?

We want to help you “Work in Any Way” - that means, making time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work.

Our positions aren’t just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for A Job That Works for You.

The role in a nutshell:

This role is a key position within the organization and responsible for the onboarding of GEO workers and clients across the globe. The Onboarding/Implementation Specialist is responsible for providing world-class customer service to all new clients and their workers, setting the stage for a successful ongoing partnership between the client and Safeguard. This role will work closely with the Sales, Solutions Consulting, Operations, and in-country partner teams to ensure employees are onboarded smoothly and compliantly. The Onboarding Specialist may also act as project leader to ensure successful and timely implementation of large volume or complex onboards.

How you will make a difference:

• Manage the end-to-end onboarding process for GEO workers and clients, acting as the primary point of contact throughout.
• Facilitate the creation, review, and approval of employment agreements, ensuring compliance with local legislation and HR standards.
• Collaborate with in-country experts and local market specialists to deliver smooth and compliant onboarding experiences.
• Coordinate background checks, benefits setup, and completion of all worker documentation and data before transfer to Operations.
• Set up clients and workers within the Global system, issue relevant documentation, and adapt or create payroll calendars as required.
• Ensure accurate setup and deposit invoices are issued and payments are received in a timely manner.
• Participate in client calls as needed, addressing onboarding-related queries and providing guidance to clients and workers.
• Follow up with clients to initiate or progress onboarding, offering support or solutions to resolve delays.
• Manage large or complex onboarding projects, ensuring timely delivery, SLA compliance, and high client satisfaction.
• Provide a detailed handover to the Operations team upon completion of onboarding.
  
  

What will make you stand out:

• Minimum of 2-year experience in a customer service or client-facing role
• Work Shift - US Time Zone/Night Shift
• HR administration/coordination or implementation experience preferred
• Excellent written and oral communication skills
• Ability to communicate complex concepts to clients
• Ability to multi-task and prioritize
• High proficiency in problem-solving
• Self-directed individual with initiative
• Excellent attention to detail
• Microsoft Office Suite proficiency required
• Strong geographical knowledge
• Must have the ability to work in a fast-paced and often changing environment
• Highly organized with a client-focused approach
• Strong verbal and written fluency in English is required
  
  

Who we are and what we do:

Safeguard Global is….Global! With offices worldwide, we help 1500+ companies hire, manage, and pay employees in 170+ countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing folks from around the globe.

Our Global Benefits

• Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.  
• Bonding Leave: Enjoy paid leave to bond with your new family member.  
• 2 Charitable Days: Contribute to causes you believe in.  
• Reward & Recognition Program: Be rewarded for your success and championing our values.  
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. 
• Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.
  
  

Why become a Guardian:

• International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.  
• Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. 
  
  

Next Steps:

To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.

Welcome to the Future of Work!

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.