Client Experience Specialist Evergreen | NCR Eastwood & Ortigas
MicroSourcing
Date: 3 weeks ago
City: Pasay
Contract type: Full time
Discover your 100% YOU with MicroSourcing!
Position: Client Experience Specialist
Location: Eastwood | Ortigas | MoA, Pasay | Taguig
Work setup & shift: Onsite | Shifting
Why join MicroSourcing?
You'll Have
A client Experience Specialist is expected to:
Non-Negotiables
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: Client Experience Specialist
Location: Eastwood | Ortigas | MoA, Pasay | Taguig
Work setup & shift: Onsite | Shifting
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
A client Experience Specialist is expected to:
- Preparation of different payroll reports per cutoff (BIC, Active List, RPA, Disputes, etc)
- Attendance processing
- Monitoring/requisitions of office and coffee supplies Prepares Incident Reports for both COC violation and performance
- Updating of internal trackers for any employee movement
- Liaise with other departments for any account concern.
- Perform other related duties as required, e. g. attending to clients’ work-related needs and acting as a point-person for any staff concern.
- Responsible in providing feedback to the Account Manager on the completion of each task of the team.
- Responsible in creating reports for the day-to-day Operations including Attendance, Action Items, Minutes of the Meeting Agreements, Open Items of other departments.
- Responsible in handling administrative tasks of all Operations Leads supported
Non-Negotiables
- Microsoft Excel - should at least know how to create excel forms, and formulas and have an idea of Macros
- Proactive - should be proactive to make follow-ups from other departments without the need for instruction from the AM/OM
- Minutes of the Meeting - Very attentive to details of any conversation we have during meetings
- Willing to work long hours
- At least 6 months-1 year of experience in HR/Admin
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
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