Client Experience Manager / Accounts Manager | MOA, PAsay
MicroSourcing
Date: 3 weeks ago
City: Pasay
Contract type: Full time
Discover your 100% YOU with MicroSourcing!
Position: Client Experience Manager
Location: MOA, Pasay
Work setup & shift: Onsite
Why join MicroSourcing?
You'll Have
As a Client Experience Manager, you will:
Non-negotiables
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: Client Experience Manager
Location: MOA, Pasay
Work setup & shift: Onsite
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
As a Client Experience Manager, you will:
- Implements the Single POC structure and helps oversee the day to day running of the accounts.
- Manages a group of Supervisors and Specialists and continuously provides performance update and management through monthly coaching sessions, team meetings and biannual performance reviews.
- Ensures MicroSourcing’s adherence to its contractual obligations by reviewing the clients’ MSAs and SOWs on a regular basis. Spearhead contract renewals as applicable.
- Creates lasting business relationships through regular client meetings and quarterly surveys.
- Forecasts hiring and expansion requirements of clients. Coordinates with the Supervisors and the Recruitment Team for monitoring and completion.
Non-negotiables
- Bachelor's degree
- Previous experience as an Operations Manager or Client Experience Manager
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Support Specialist
MicroSourcing,
Pasay
9 hours ago
Job Title: Support SpecialistJob ResponsibilitiesAssist Support team members identify and troubleshoot issues before escalating to engineersHandles more complex support cases.Reviewed/Edits documentation around Product usage submitted by the CS team or other Support Agents.During Peak Season may be called upon to assist with Kick Off Calls.Diagnose and report defects to developmentReport feedback on new features.Top 4 Core Requirements:Customer success experienceSalesforce experienceSelf-motivatedTech...
Mobile Back-End Developer (Junior Developer)
Hunter's Hub Incorporated,
Pasay
2 days ago
Note 0 - 6 months - 18,000 - 20,000 1 year - 22,000Qualifications Architectural Diagrams: Candidates should have a strong understanding of creating and analyzing architectural diagrams to visualize system components and their interactions. PostgreSQL: Experience working with the PostgreSQL database management system is essential for our team. Back-End Development: While not a mandatory requirement, a basic understanding of back-end...
Senior Implementation Manager
Visa,
Pasay
4 days ago
Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while...
