Client Care Representative

Compensation & Benefits

• Salary: 25,000-30,000 pesos/monthly
• PTO
• Internet Grant (Worth 2,000 pesos)
• Performance Bonus
  
  

Key Responsibilities For The Job

• Customer Interaction and Support
• Handle inbound and outbound calls, live chats, emails, and text messages from current Spring Financial borrowers.
• Provide excellent customer service, clearly answering questions and providing accurate information.
• Find and implement the correct solution for each customer, whether it’s adjusting a payment date, processing an early payment, or restructuring loan terms.
• Customer Education and Retention
• Help customers understand their financial circumstances, credit files, and income, and how these relate to their borrowing options.
• Build rapport with customers, ask questions, carry on conversations, and be curious to learn more about their needs.
• Collaboration and Problem-Solving
• Collaborate with client care team members and the sales team on individual files to find the best solutions for customers.
• Make accurate adjustments in our borrowing system based on customer interactions.
  
  

Requirements

• Communication Skills: Excellent listening skills, clear speaking ability, and the capacity to provide information in an easy-to-understand way. Must be comfortable dealing with situations where customers might be upset or passionate.
• Technical Proficiency: Familiarity with computers and technology, including using multiple monitors and various applications simultaneously.
• Customer Focus: A commitment to providing industry-leading service, with the ability to learn and adapt quickly. Open-mindedness to feedback and continuous improvement is crucial.
• Sales Experience: Experience in sales, customer service, or business development is an asset but not required. This includes roles such as retail, helpdesk, serving, cook, bartender, or collections.
• Upselling Skills: Good with upselling or identifying customer needs to provide tailored solutions.
  
  

About Us

Founded in 2014, Spring Financial has spent the last 10 years simplifying the lending process for millions of Canadians providing a wide range of solutions to effectively manage various financial circumstances. In the process, we’ve become the largest fintech loan originator in the country with over 80,000 monthly applicants! Today, Spring offers personal lending, credit building, mortgages & savings products, and a growing range of financial services, all of which are made available to Canadians from the comfort of their own home and without having to visit a branch!

We have an ambitious roadmap that will enable us to build on our best-in-class customer acquisition and origination platform.

Our goal is to create solutions and innovative new products for our end consumers, including next-gen credit cards and other data-based fintech products. We are dynamic entrepreneurs who operate with a real sense of urgency. We have created some of the best in market products and sales processes allowing millions of Canadians to get access to financing online, via text or over the phone – all from the comfort of their own home! To learn more about our offerings please visit our website here: www.springfinancial.ca.

Recruitment Process

• Initial Contact: Our Talent Acquisition Coordinator will reach out to you to confirm details of your experience and what you are looking for.
• Interview with Hiring Manager: If the hiring manager is interested, we will schedule an interview with department managers to discuss your suitability for the role.
• Background Check: Successful candidates will proceed to a background check, which includes verifying your work-from-home setup and identity.
• Talent Acquisition Discovery Call: We will discuss common policies and arrangements related to our work-from-home setup with you.
• Offer and Onboarding: We will then provide the necessary documents for your job offer and start the onboarding process.
• IT Setup: Finally, we will then schedule a call with our Technical Team to setup your computer making sure you're all setup for your first day