Claims Specialist ((Pre-Claims / Insurance Checker)

Job Title: Pre-Claims / Insurance Checker

Location and Workplace: Onsite (Cebu City, Philippines)

Shift Schedule: Dayshift (6:00 AM – 3:00 PM PH Time)

Salary: Up to PHP 35,000

Summary

Do you have a sharp eye for detail and a passion for investigative work?

Join a high-performing team supporting a leading Australian law firm that champions the rights of claimants—not insurers. As a Pre-Claims / Insurance Checker, you’ll play a key role in assessing potential claims under income protection, Total and Permanent Disablement (TPD), and life insurance policies through superannuation funds.

Key Responsibilities

• Investigate eligibility for income protection, TPD, and life/death claims
• Identify and review Australian superannuation accounts and insurance coverage
• Analyze policy documents and supporting financial information
• Communicate with clients and fund reps using system templates and guided scripts
• Draft initial letters and organize digital claim files
• Maintain accurate records and progress tracking within internal systems
• Stay current on insurance laws, fund changes, and industry updates
• Ensure strict confidentiality and compliance in handling personal data

Your Benefits

Standard Benefits

Company-provided laptop and an extra monitor

Day 1 HMO for you and 1 dependent — includes private room coverage

Preventive healthcare for up to 4 family members

PHP 1,000,000 life insurance coverage

Access to legal and financial consultations for you and your family

Salary finance platform for personal loans

Welcome gift on your first day

Monthly gratitude events, CEO updates, and team socials

Access to wellness programs and sports clubs

Referral bonuses — with a chance to win a trip for two to Bali!

Your Family’s Benefits

24/7 counseling, legal, and financial support for up to 4 dependents

Free telemedicine for your loved ones

Virtual family events and prize raffles

Skills & Experience

Essential Skills

• Strong analytical and investigative abilities
• Meticulous attention to detail and organization
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent written and verbal English communication
• Ability to work independently and in a remote team environment
• High level of professionalism and confidentiality

Qualifications

• Proven experience in handling Australian TPD, income protection, or life insurance claims
• Familiarity with Australian superannuation funds and insurance practices
• Experience in a law firm, insurance, or claimant-focused setting preferred
• Background in legal, medical, or insurance customer service is an advantage
• High school diploma required; bachelor’s degree preferred

About Us – GoTeam

Great Place to Work Certified (4 years in a row!)

85% Employee Engagement Score

1,000+ team members and growing

Mission: Provide 100,000 people with free AI certification via the Vjal Institute

Culture: Innovation, inclusivity, and growth as default

Help support people at a vulnerable time in their lives—apply today and be part of a mission that matters.