Claims Shift In Charge - Operations, Sorting Center, SPX Express (Calamba, Laguna)
Shopee
Date: 2 weeks ago
City: Manila
Contract type: Full time
Job Description
- Manage overall Return to shipper/seller process
- Ensure that all RTS parcels are dispatched according to the given SOPand KPIs
- Collaborate with the claims team to manage past-due items and ensure minimal claims on RTS
- Work closely with the SOC Ops team, Middle Mile, and Fleet Management on the timely dispatch of of parcels
- Participate in the development and implementation process strategies and tactical execution
- Assess manpower needs and work will support team for proper allocation
- Provide guidance to the RTS/Claims team, evaluate team’s performance and provide necessary training to continuous growth
- Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field
- With at least two 5-8 years of relevant experience in warehousing, e-commerce, logistics, or related fields
- Must be keen on details and data management
- Highly knowledgeable in RTS and Claims process
- Knowledgeable in using process improvement tools
- Knowledgeable in MS Office and Google Applications
- With good interpersonal and communication skills
- Willing to be assigned in Calamba, Laguna
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