Claims Analyst

Shopee


Date: 1 day ago
City: Manila
Contract type: Full time
Job Description

  • Investigate and process claims related to lost, damaged, or delayed goods in transit.
  • Gather evidence, such as pre-shipment videos and photos, to support claims.
  • Work closely with WHOps and CCTV team to ensure that the set guidelines are being followed.
  • Collaborate with the Logistics, Payments and Finance team to ensure all RTS Parcels for claims are properly filed and requested for wallet adjustments.
  • Escalate claims to 3rd party service partners and ensure that all claims are credited to Scommerce account.
  • Assist in claim escalations and ensure proper resolution is reached.
  • Prepares a comprehensive report on all status of claims and establishes a tracker for real time verification.
  • Participate in the development and implementation process strategies and tactical execution
  • Willing to work in Calamba Laguna

Requirements

  • Bachelor's degree.
  • Excellent problem-solving and negotiation skills.
  • Ability to analyze data and identify trends in claims.
  • Proficiency in Microsoft Office and GDox.
  • Ability to manage multiple claims simultaneously and meet deadlines.
  • Strong communication and stakeholder management skills.

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