Chief Operating Officer / Operations Manager (Social Media Growth Agency)

Position: COO/Operations Manager

Company: Social Media Growth Agency

We are seeking an experienced Operations Manager or Chief Operating Officer (COO) to take the lead in managing the day-to-day operations of our client's dynamic and fast-growing social media growth agency. You will work directly alongside the CEO to drive the agency’s strategic initiatives, optimize systems, and ensure seamless execution across all teams.

Key Responsibilities

• Oversee all operational aspects of the agency, ensuring efficiency and scalability
• Develop and implement strategic plans to support agency growth and performance
• Create, document, and optimize internal systems, structures, and processes
• Establish comprehensive onboarding procedures and maintain SOPs (Standard Operating Procedures)
• Manage and mentor staff, facilitating smooth communication between teams and clients
• Leverage AI and technology to automate and enhance agency processes
  
  

Required Qualifications

• Proven experience (at least 5 years) in operations management, ideally within a marketing or social media management agency
• Strong background in strategy development and process optimization
• Expertise in creating and managing onboarding processes and SOPs
• Demonstrated ability to manage teams and staff effectively
• Experience developing and implementing growth strategies
• Proficiency in utilizing AI tools for business automation
• Track record of working with high-level clients, including company owners and executives
  
  

Preferred Qualifications

• Experience scaling operations in a fast-paced, evolving environment
• Familiarity with social media platforms and digital marketing trends
• Strong analytical skills and a problem-solving mindset
• Excellent communication and interpersonal skills
• Adaptability and the ability to manage change within the organization
  
  

Additional Desirable Traits

• Visionary leadership with meticulous attention to detail
• Proactive, results-driven mindset with a focus on achieving agency objectives
• Creative and resourceful problem-solver
• High ethical standards and integrity
• Ability to work independently while fostering a collaborative, team-oriented environment
  
  

Employment Terms

• Potential to start part-time with opportunities to move to a full-time position as the agency grows
• Compensation: Competitive fixed monthly rate, with the possibility of performance-based bonuses
• Fully remote
  
  

About The Role

This role is ideal for a strategic thinker who thrives in a dynamic, fast-paced environment. The right candidate will bring operational expertise, creative problem-solving, and a visionary approach to help drive growth and efficiency across the agency.