Chat Inbound Sales Representative
TTEC
Date: 2 hours ago
City: Cebu City
Contract type: Full time

Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Inbound Sales Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!
We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cebu, Monday to Friday from 10am to 3pm at eBloc Tower 2, Geonson Street, Asiatown IT Park.
What You’ll Be Doing
Are you results focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you’ll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the "Service to Sales" methodology. You’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You’ll report to the team leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
PH-Central Visayas-Cebu City
Job
_Customer Care Representative
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!
We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cebu, Monday to Friday from 10am to 3pm at eBloc Tower 2, Geonson Street, Asiatown IT Park.
What You’ll Be Doing
Are you results focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you’ll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the "Service to Sales" methodology. You’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Bring your persuasive skills to connect and close a sale with customers in a consultative matter using written communication only
- Must have at least 6 months of end-to-end sales or upselling in a BPO set up
- Completed senior high school or two years in college.
- Great written communication skills
- Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations before escalating to the next level
- Computer savvy
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You’ll report to the team leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location
PH-Central Visayas-Cebu City
Job
_Customer Care Representative
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Network Research Associate Manager
Dedale (ex-Software Club),
Cebu City
1 day ago
About Dedale:Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.Our team gathers top talents with...

Regional HR Manager
HR TechX Corp.,
Cebu City
1 day ago
Are you a seasoned HR leader looking to make a significant impact in one of the countrys leading business environments? We are seeking a Regional HR Manager to drive people strategy and deliver strong HR support to multiple business units across the region.Key Responsibilities:Lead and manage the regional HR team in implementing corporate HR strategies and policies.Oversee end-to-end HR functions,...

AU Senior Tax Accountant | Cebu
TOA Global,
Cebu City
2 days ago
Location: CebuShift: 7am-4pm (Monday- Friday)Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.About This RoleYou will be working closely with the client to...
