Chat Host

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together

Job Description

As a Chat Host you will be responsible for ensuring that our customers are engaged with the Gala Bingo brand through the Chat Bingo Rooms, social media and or other channels with players in order to continuously increase brand loyalty, retention and increase player days. Working alongside Customer Services, the team is responsible for guaranteeing the customers are fully abreast with all Headline promotions, slot offers and bonus offering.

Reporting to the Head of Chat Host Team, you will be part of the Chat Host Team, who is maintaining a pleasant, fun and safe environment for all Bingo customers and ensuring Terms & Conditions are followed and there is no offensive conduct.

What you will do

• Converse with customers within the chat rooms, bringing entertainment through creativity, flare and out the box
• Follow the clubs and rooms rota on a shift-by-shift basis to ensure that the priority rooms are covered at all times and appropriate cover is provided across the site.
• Cover un-hosted rooms at short notice if required or requested to by Supervisors or team members.

Qualifications

Qualifications and Educational Requirements

• High School Diploma, Vocational Diploma / Short Course Certificate, bachelor’s degree, any field.

Skills and Experience Required

• At least a minimum of one year Customer Service experience
• On-line chat room experience environment

Desirable

• Excellent English written communication skills
• Excellent knowledge of Internet Explorer, Firefox, Google Chrome, Word and Excel.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.