Chat and Email Support Specialist (Slovak Bilingual)

Job Title: Remote Bilingual (Slovak - English) Email & Chat Support Officer

Job Overview

Strikingly, a dynamic and innovative website builder dedicated to empowering diverse individuals in expressing their uniqueness, is in search of a Remote Bilingual (Slovak - English) Email & Chat Support Officer. This role is pivotal in crafting outstanding customer experiences and fostering brand loyalty through effective communication across various digital platforms.

Key Responsibilities

• Embody the Strikingly brand voice in all customer interactions, ensuring a consistent and engaging communication style.
• Create memorable customer experiences by delivering exceptional service across channels, including email, chat, and social media.
• Translate product-related content and communications, such as newsletters and lifecycle emails, ensuring clarity and alignment with our brand tone.
• Gain in-depth knowledge of our products and internal software to provide effective support to our customers.
• Uphold a positive and cheerful demeanor in every interaction with customers and team members.
  
  

Required Skills

• Proficient communication skills in Slovak and English at a professional level.
• A strong passion for assisting customers with varying levels of understanding and learning curves.
• An enthusiasm for continuous learning, problem-solving, and analytical thinking.
• Demonstrated experience in customer service within a fast-paced environment.
• Access to a reliable desktop or laptop with specified technical requirements and internet connectivity.
  
  

Qualifications

• Availability to work full-time (40 hours per week).
• Previous experience in customer service is essential.
  
  

Career Growth Opportunities

At Strikingly, we prioritize the professional development of our employees. You will have access to comprehensive training programs and avenues for career advancement within the organization.

Company Culture And Values

We pride ourselves on fostering a collaborative and inclusive international work environment. Our culture values positivity, happiness, and personal expression, ensuring that all team members feel empowered and appreciated.

Compensation And Benefits

• Enjoy the flexibility of remote work from any location.
• Benefit from paid leave after one (1) year of tenure.
• Join a supportive team with opportunities for training and personal growth.
  
  

If you are seeking a long-term career with a reputable company that values your contributions, we invite you to submit your application and share a brief overview of your experience.

Employment Type: Full-Time