Chargeback Analyst

Location: Remote Manila. This role can be performed anywhere from Manila

The Role

The GoPro Ecommerce Team is seeking a detail-oriented and proactive Chargeback Analyst to join our team. This role will focus primarily on managing chargebacks and payment disputes, ensuring efficient resolution, and minimizing financial losses.

The ideal candidate will have hands-on experience with payment platforms such as Adyen, PayPal, and American Express, a strong understanding of ecommerce operations, and a data-driven approach to fraud prevention. The Fraud Operations Analyst will work within the Ecommerce group and collaborate with internal teams (Customer Service, Finance and Operations) and several external partners to reconcile order issues when needed.

What You Will Do

Chargeback & Dispute Management

• Monitor, investigate, and respond to chargebacks, retrievals, and payment disputes across multiple payment providers.
• Prepare and submit compelling representments (dispute responses) to recover funds when applicable.

Fraud and Policy Abuse Detection & Prevention

• Analyze chargeback trends and payment data to identify fraud and policy abuse patterns and root causes.
• Recommend and implement fraud rules or system enhancements based on data-driven insights.

• Collaborate with fraud prevention vendors and payment partners to optimize risk strategies.
• Manage various order operations tasks including, but not limited to, daily order reconciliation to ensure shipping SLAs are met.

Reporting & Analysis

• Generate and maintain chargeback and fraud-related reports for internal stakeholders.
• Track dispute outcomes, win/loss ratios, and key fraud KPIs to inform strategy.

Cross-Functional Collaboration

• Work with internal teams (Customer Support, Finance, Payments, Product) to resolve payment issues.
• Provide guidance to internal stakeholders on fraud and payment workflows.
• Partner with Brand Protection and Customer Support on investigations.

Skills We're Excited About

• 3+ years of relevant experience in chargeback processing and review.
• 3+ years of relevant experience in global ecommerce fraud operations, risk management, or payments.
• Technical Knowledge: Familiarity with payment gateways/processors (such as Adyen, PayPal, American Express, Visa, Mastercard).
• Industry Knowledge: Strong understanding of ecommerce order flows, payments lifecycle, and chargeback processes.
• Analytical Skills: Ability to analyze fraud/chargeback data and identify actionable insights.
• Tools: Proficiency in Microsoft Office applications and payment dashboards.
• Professional working proficiency in written and spoken English.
• Detail-oriented, proactive problem solver, strong written/verbal communication, and ability to work cross-functionally.
• Confidence in making instinctual decisions with little or no supervision.
• Ability to work in a fast-paced environment and respond quickly.
• Commitment to meet deadlines and self motivated.

Bonus Points For

• Experience with fraud detection tools or rule engines (e.g., Riskified, Forter, Sift, or internal fraud modules).
• Knowledge of regulatory requirements related to payments and fraud (e.g., PSD2, 3DS, PCI DSS).
• Knowledge and proficiency in business process management.

Why Work With Us?

Create your own destiny. GoPro enables you and trusts you to get your own job done, because we believe that autonomy in role brings out the best in our employees.

Live your best life. We've adopted remote and flexible work arrangements to support work at GoPro alongside our commitment to supporting employee wellbeing, belonging and connection with one another.

Work with leading edge technologies. We encourage employees to cultivate and use the latest and greatest technology, to provide the best solutions to serve our customers. We celebrate creative solutions that bring innovation to GoPro technology.

GoPro Highlights

• Get your very own GoPro camera + gear
• LiveHealthy monthly wellness reimbursement
• Wellness programs including 1:1 Coaching, 1:1 Therapy sessions, and mental health resources
• Monthly phone and internet reimbursement
• Flexible work arrangements and generous Paid Time Off program
• Employee discounts on GoPro products and other industry discounts
• Competitive salary and discretionary annual performance-related bonus
• 13th month salary
• Medical and Dental insurance – Premiums are fully paid for employees, spouse, and children.
• Life Insurance & Disability Benefits
• Discounted employee stock purchase plan (ESPP)
• Kitchen with coffee bar, drinks, and snacks galore
• Professional + personal development opportunities, i.e. Opportunity Lab, technology trainings, certifications, Peer-to-Peer learning, conferences and more.
• Opportunities to get involved in the causes that you care about (annual camera donation + volunteer events)

GoPro is proud to be an Equal Opportunity Employer.

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