Central Support Analyst

About Us

OccamStrata is a leading provider of property management services, specialising in the management of owners corporations. We eliminate the stress and complexity of body corporate management through tailored expert advice and personalised services. Our strong reputation in commercial and residential body corporate administration is built on our commitment to communication, transparency, honesty, and responsiveness. We create communities worth living in by ensuring your property operates smoothly and efficiently.

About The Role

As a Central Support Analyst, you will play a key role in delivering high-quality operational support services to the organisation and its clients. You will be responsible for executing a range of client concierge and account maintenance requests with accuracy and professionalism, while also managing inbound reception calls and coordinating follow-up actions across relevant teams. This is a client-facing support role that requires attention to detail, strong communication skills, and a commitment to service excellence.

Key Responsibilities

• Execute general account maintenance requests in a timely and accurate manner, in line with internal procedures and client expectations.
• Act as a central point of contact for inbound reception calls, ensuring they are answered promptly, courteously, and directed to the appropriate team or individual.
• Maintain up-to-date and accurate logs of tasks and communications using the company’s systems.
• Coordinate with internal stakeholders to resolve client queries and ensure service continuity.
• Support ad-hoc administrative tasks as required by the Central Support team or other departments.
• Identify and escalate urgent or complex issues to the appropriate parties in a timely manner.
• Assist in documenting and improving standard operating procedures related to reception and client concierge support services.
  
  

Key Requirements

• Prior experience in a customer service, administration, or operations support role.
• Strong verbal and written communication skills.
• High level of accuracy and attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Comfortable working in a fast-paced, process-driven environment.
• Proficient in using common office software and CRM or task management systems.
• Demonstrated professionalism, discretion, and reliability.
  
  

Desirable

• Experience working in property, strata, facilities management, or professional services environments.
• Knowledge of client onboarding and account maintenance best practices.