Central Services Software Licensing and Renewal Invoicing Specialist

WTW


Date: 10 hours ago
City: Taguig
Contract type: Full time
Description

The Role

Key Responsibilities:

  • Manage Software Invoicing: Oversee the entire invoicing process for software fees to ensure accuracy and promptness. Responsibilities include generating invoices, monitoring payments, and addressing any discrepancies.
  • Contract Renewals: Work closely with the sales and customer success teams to ensure timely renewals of software contracts. This involves monitoring expiration dates, negotiating terms, and finalizing renewals to prevent lapses.
  • Customer Support: Deliver exceptional customer service by resolving client inquiries related to billing and renewals promptly and efficiently.
  • Reporting: Compile and present regular reports detailing the status of software fees and renewal activities to keep management informed.
  • Compliance: Maintain compliance with all internal policies and legal standards throughout the licensing and renewal processes.

Key Responsibilities:

  • Manage Invoicing Software Fees: Oversee the invoicing process for software fees, ensuring accuracy and timeliness. This includes generating invoices, tracking payments, and resolving any discrepancies.
  • Facilitate Renewal Contracts: Coordinate with the sales and customer success teams to facilitate the renewal of software contracts. This includes tracking contract expiration dates, negotiating terms, and ensuring contracts are renewed before expiration.
  • Customer Service: Provide excellent customer service in addressing client inquiries related to invoicing and contract renewals.
  • Reporting: Prepare regular reports on the status of software fees and contract renewals for management review.
  • Compliance: Ensure all software licensing and renewal processes comply with company policies and legal regulations.

Qualifications

The Requirements

  • Bachelor’s degree in Finance, Business Administration, or a related field.
  • Minimum of 2 years of experience in a similar role.
  • Strong knowledge of invoicing and contract renewal processes.
  • Excellent organizational skills and attention to detail.
  • Strong communication and customer service skills.
  • Proficiency in Microsoft Office Suite and invoicing software.

WTW is an equal opportunity employer.

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