CD Administrative Officer

IDP Education Limited

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The IELTS Administrative Officer is responsible for performing processes for IELTS registration, testing, results generation and post-test management

Key accountabilities

• Customer Service
• Test Administration
• Application of Internal Systems and Process
  
  

Key Accountabilities

Business Acumen

• Ensure tight IELTS security is upheld
• Responsibly undertaking day to day IELTS process administration
• Supervising and managing allocated test activities with an eye for detail, quality and consistency
  
  

Technical & Professional Knowledge

• Applying IELTS Rules/Policies to everyday work
• Using IWAS software to manage IELTS data
• Administering IELTS Tests to test takers without supervision
• Managing IELTS Invigilators/Examiners as required
• Utilising Microsoft Office applications for efficient and effective completion of tasks
• Managing post-test production of Test Report Forms for despatch to receiving institutions
• Collaborating with IELTS team in keeping policies, agent lists, test schedules and other important IELTS information on brochures, phone systems and website up to date
  
  

Client Relationships

• Interacting in a customer focused way with individual test takers and referral partners at different stages of the IELTS testing process including but not limited to:
• Providing information on testing schedules, venues, registration requirements, test day procedures by telephone, email, social media, or face to face and issuing appropriate documentation
• Checking identification documentation and protecting the privacy of candidates by strictly implementing processes designed to restrict unauthorised access to information on results
• Assisting with test confirmation processes whether by letter, email, phone
  
  

Teamwork Multitasking

• Cross company involvement
• Operating within the team and embracing the team-based work culture and multitasking in different areas as required, including but not limited to:
• Administering IELTS tests, IELTS test administrative processes, test invigilation, examiner support
• IELTS and other event management
• Data entry
• Following finance and accounting protocols
  
  

Problem solving Skills

• Handling situations, both on-site and at office, with an attitude of problem solving at test taker level
• Managing pressures with maturity and understanding in handling problems, managing situation and generating solutions
• Providing solutions to issues and problems within the limits of company and IELTS policy and regulations
  
  

Communication

• Communicating with different people at different levels on a day-to-day basis in English language, both in Written and Spoken forms
  
  

Organisation and Planning

• Planning tasks and managing time for efficient, effective, and timely task implementation and completion
  
  

Required Experience

• Good administrative and sound financial skills
• Good written and verbal communication skills
• Good analytical, research and problem-solving skills
• Competent user of Microsoft Office suite
• Ability to plan, organise, prioritise, and execute multiple tasks within set objectives in a timely and professional manner
• Interest in / experience of international education and / or testing services