Case Manager
TechNerds Solutions
Date: 21 hours ago
City: Quezon City
Contract type: Full time
Highlights
CASE MANAGER
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
Role Overview
We are looking for a Case Manager to be part of our team.
- Competitive compensation and benefits packages
- Continuous professional development and learning opportunities
- Regular engagement activities and events
CASE MANAGER
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
Role Overview
We are looking for a Case Manager to be part of our team.
- The Case Manager is responsible for providing comprehensive administrative legal support for various cases until they are transferred to an attorney. The Case Coordinator plays a key role in ensuring positive case outcomes by actively monitoring progress, collaborating with clients, attorneys, and relevant external parties, and facilitating the timely completion of required actions at every stage.
- Manage and monitor multiple time-sensitive cases efficiently.
- Maintain a comprehensive understanding of each case, including its status, required documentation, and necessary actions.
- Establish and sustain proactive communication with clients via phone or written correspondence, providing guidance on documentation requirements, legal procedures, and deadlines.
- Conduct regular follow-ups with clients to assess their status, collect necessary information, and update them on case progress.
- Accurately record client data and document all case activities in the designated case management system.
- Ensure all relevant documents are securely stored in the case management system under the clients profile.
- Prepare and submit appeals within prescribed deadlines.
- Collaborate closely with case managers on claim reviews, denials, appeals, and case withdrawals by providing accurate and well-documented case details.
- Escalate missed deadlines, overdue tasks, and process inefficiencies to the supervisor and US Manager as necessary.
- Maintain a structured task list daily, prioritizing tasks based on deadlines to prevent delays.
- Respond to client inquiries, including calls, emails, and voicemails, within established response times.
- Other duties as assigned.
- Prevail experience is preferred, but candidates with practical knowledge of similar platforms like Clio, MyCase, or other case management systems are encouraged to apply.
- Excellent written and verbal communication skills.
- Willing to work a night shift schedule.
- Must be able to work on our site 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City
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