Call Handling Representative
Lennor Group
Date: 3 weeks ago
City: Taguig
Contract type: Full time
About Lennor Group
As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently
Our brand, LennorHive, a leading Employer of Record (EOR) firm in the Philippines, is expanding, and we're currently hiring!
Salary Range: ₱21,000 Package + HMO
Work Setup: Full WFH
Shift Schedule: 12MN-1PM Manila Time (5PM-6AM UK Time)
Location: Remote
The salary offered depends on your skills, expertise, and evaluation results.
Job Overview
We’re looking for dependable, tech-savvy individuals to provide light call handling and administrative assistance for a UK-based property management client. While actual calls are rare (averaging 10 or fewer per month), the role requires staying responsive throughout the shift and helping with back-end admin tasks when calls are not active.
This role is perfect for someone who’s already working nights or prefers quiet, low-call volume setups while providing valuable support to the business and wider team.
Your Responsibilities
⬢⬡⬢⬡
We kindly request your patience as we receive a significant number of applications. Rest assured that our team will provide updates on the status of your application in due course. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.
As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently
Our brand, LennorHive, a leading Employer of Record (EOR) firm in the Philippines, is expanding, and we're currently hiring!
Salary Range: ₱21,000 Package + HMO
Work Setup: Full WFH
Shift Schedule: 12MN-1PM Manila Time (5PM-6AM UK Time)
Location: Remote
The salary offered depends on your skills, expertise, and evaluation results.
Job Overview
We’re looking for dependable, tech-savvy individuals to provide light call handling and administrative assistance for a UK-based property management client. While actual calls are rare (averaging 10 or fewer per month), the role requires staying responsive throughout the shift and helping with back-end admin tasks when calls are not active.
This role is perfect for someone who’s already working nights or prefers quiet, low-call volume setups while providing valuable support to the business and wider team.
Your Responsibilities
- Remain on standby overnight to answer emergency or access-related calls (short, under 10 mins).
- Verify caller details using a laptop and perform basic remote actions.
- Follow escalation procedures for urgent situations.
- Log all calls and actions accurately and promptly.
- Assist with admin tasks, document tracking, or light team coordination while on standby.
- Return any missed calls within 5 minutes.
- Fluent spoken English with clear communication skills.
- Laptop and mobile phone with reliable internet access.
- Able to stay responsive from 5 PM to 6 AM UK time.
- Detail-oriented, dependable, and proactive with admin work.
- Prior customer service, emergency handling, or admin experience is a plus.
- Work-from-home setup with 2-3x onsite a month.
- PTO
- Paid holidays
- HMO on Day 1
⬢⬡⬢⬡
We kindly request your patience as we receive a significant number of applications. Rest assured that our team will provide updates on the status of your application in due course. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.
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