Call Center Technical Support Tech(GCS,Philippines:Cebu)

Teradyne


Date: 1 week ago
City: Lapu-Lapu City
Contract type: Full time
Technical Support Representative

Duties/Essential Function

  • Provide first level technical assistance to Teradyne customers, catering inquiries related to hardware, software applications and operating systems. This includes managing the daily workload through an incident tracking system and recording the problem resolution into a knowledge management system. The candidate must have strong communication and customer relationship skills.
  • Collaborate with field and divisional groups, create process documentation and participate in continuous improvement work.

Business Hours: Monday to Sunday, 24 hours x 7 days a week

Work Hours: 5 scheduled days which may include weekends, holiday, and on-call

Qualifications

 Basic Qualifications, Experience, Skills & Education Required:

  • Bachelor’s degree in Mechanical Engineering, Electronics & Communications Engineering, Mechatronics or other Engineering related fields with minimum 1-year technical experience. Fresh graduates are welcome to apply.
  • Previous experience in a customer-service role is a plus.
  • Knowledge and comprehension of hardware systems.
  • Ability to use MS Office Word, Excel, Access.
  • Excellent phone, verbal and written communication skills.
  • Willing to work on shifting schedule, including night shift
  • Free-thinking, disciplined and has motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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