Call Center Quality Assurance Agent

Keep The Standards High. Shape The Experience.

Join a fast-moving team where your ear for quality drives customer satisfaction and team growth. As a Call Center Quality Assurance Agent, you’ll be the voice behind the scenes ensuring every call hits the mark.

About the Company:

This is a full-time role for a partner agency in the self-storage industry, specializing in technology-driven storage solutions. They focus on enhancing the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure and convenient storage options.

Location: The Philippines and South America - Fully Remote

Your Mission: Day to Day Responsibilities

• Review and score sales/service calls using QA rubrics
• Spot and flag coaching moments or urgent quality issues
• Deliver weekly reports with trends and improvement insights
• Give clear, empathetic feedback that helps agents thrive
• Help refine QA tools and processes for better accuracy
• Occasionally hop on calls to ensure seamless customer support
• Monitor messages from customers to ensure timely follow-up
  
  

Your Toolbox: Skills to be Successful

• 1+ year in QA or supervisory roles in a call center (preferred)
• Sharp attention to detail and strong critical thinking
• Pro communicator – both written and verbal
• Skilled in giving feedback that lands and leads to growth
• Proficiency with QA platforms, CRMs, Office tools, and call tech
• Self-driven and focused in a remote work environment
  
  

Your Perks: What's in it for you

• Working completely remote
• Location independence
• 15 Paid leave days
• Quarterly bonus
• Weekend bonus
• Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months)
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow
• You’ll be joining a high-level and fast-paced team
  
  

Why Adaptive Teams?

At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process?

Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions.

We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.