Call Center Quality Analyst (QA) - Taguig
TASQ Staffing Solutions
Date: 2 days ago
City: Taguig
Contract type: Full time
TASQ Staffing Solutions is looking for three quality analysts to work in Taguig.
Job Opening | Urgent | Quality Analyst | Taguig
Job Responsibilities
Conduct transaction and call monitoring according to the agreed service quality plan.
Offer guidance and feedback to agents.
Conduct Root Cause Analyses (RCAs) and communicate results to Operations for action planning.
Identify training requirements and cooperate with relevant teams.
Take part in calibration sessions to ensure evaluation consistency.
Process transactions and handle calls to maintain proficiency in the process domain.
Conduct process audits to verify adherence to Standard Operating Procedures (SOPs).
Share audit results in pre and post-shift team meetings.
A Bachelor's degree is required or
Previous Experience In The BPO Industry Is Essential.
Familiarity with the 7 basic Quality tools is advantageous.
2-3 years of relevant work experience.
Proficiency in remote collaboration.
Strong attention to detail and analytical skills.
Collaborate effectively with other teams to achieve common goals.
Willingness to work full-time onsite in BGC Taguig.
Interviews will be done over the phone.
Job Opening | Urgent | Quality Analyst | Taguig
Job Responsibilities
Conduct transaction and call monitoring according to the agreed service quality plan.
Offer guidance and feedback to agents.
Conduct Root Cause Analyses (RCAs) and communicate results to Operations for action planning.
Identify training requirements and cooperate with relevant teams.
Take part in calibration sessions to ensure evaluation consistency.
Process transactions and handle calls to maintain proficiency in the process domain.
Conduct process audits to verify adherence to Standard Operating Procedures (SOPs).
Share audit results in pre and post-shift team meetings.
A Bachelor's degree is required or
Previous Experience In The BPO Industry Is Essential.
Familiarity with the 7 basic Quality tools is advantageous.
2-3 years of relevant work experience.
Proficiency in remote collaboration.
Strong attention to detail and analytical skills.
Collaborate effectively with other teams to achieve common goals.
Willingness to work full-time onsite in BGC Taguig.
Interviews will be done over the phone.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
GDS Tax - Payroll Senior SMO/Central Coor/Delivery
EY,
Taguig
1 day ago
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working...
Backup and Storage Systems Administrator
The Goodyear Tire & Rubber Company,
Taguig
1 day ago
Location: PH - Philippines - A5R0Goodyear Talent Acquisition Representative: Maria Monica CandingSponsorship Available: NoRelocation Assistance Available: NoPrimary Purpose Of The PositionThis position will be a member of the Global IT Infrastructure Services organization, responsible for professional and technical work related to hosting services.This is an advanced service supporting role, primarily responsible for the transitional and operational tasks and duties in...
Assistant Manager
Cushman & Wakefield,
Taguig
2 days ago
Job TitleAssistant ManagerJob Description SummaryThe Assistant Manager is responsible for managing a team of lease administration analysts who handle all aspects of Lease Administration (Lease abstraction, Quality review, Portfolio management) and work as part of the team to ensure efficient and accurate accounting of client data records, rent processing and reporting requirements.Job DescriptionAbout the Role: Maintain the database by updating...
