Business Transformation Associate

JOB DESCRIPTION

Join our team as a Business Transformation Associate and be at the forefront of innovation in Commercial and Investment Banking. You'll bridge the gap between technology and operations, driving automation in the Middle Office. Conduct feasibility studies, recommend solutions, and develop test cases to ensure seamless integration. Translate complex business requirements into technical specifications for impactful results. Be a catalyst for change and help shape the future of banking with us!

Job Summary:

As a Business Transformation Associate within Commercial and Investment Banking, your day to day role will be focusing on supporting our Automation Platform for the Middle Office by bridging the gap between Technology solutions and Operations needs. You will perform initial solution feasibility, provide solution recommendations, creation of test cases, troubleshooting and understands the business requirement and translate into technical specifications.

Job Responsibilities:

• Gather requirements by conducting interviews, workshops, surveys to analyze business requirements and business process documents/workflow for feasibility and technology solution proposal.
• Collaborate with stakeholders, including business users, management, and IT teams to understand their needs, expectations and Facilitate communication between stakeholders to ensure alignment and project visibility
• Create detailed documentation, including business requirements documents (BRDs), functional specifications, use cases, test cases and user stories.
• Develop test plans and test cases to ensure solutions meet business requirements and conduct user acceptance testing (UAT) and gather feedback from stakeholders.
• Assist project managers in planning, executing, track project progress and report on status, risks, and issue and performs project managers for small scale projects
• Support change management efforts by preparing training materials and conducting training sessions for end-users and Assist in the transition of new processes and systems into the business environment.
• Support training to for new joiner, aspiring operations/citizen developer and Perform minor coding at extent

Required Qualifications, Skills, and Capabilities:

• Excellent communication skills including confidence and managing cross country meetings at different levels of stakeholder
• Excellent in writing skills including creating of updates, business requirements, business cases and day to day technical email conversations
• Minimum of 2 years collective experience in back office or shared service operations and involved in automations projects and process improvement
• Knowledge or Exposure in BRD Creations, Business case creation and conducting Testing
• Familiarity in any Project Management Methodology
• Understanding of any Automation or RPA Tools

Preferred Qualifications, Skills, and Capabilities:

• Experience in transactional process like settlements, account opening, payments and account offboarding
• Educational background related to Finance, IT or Engineering
• Understanding of firmwide digital tools such as UiPath, SharePoint, Tableau, Alteryx, Phyton and AI

Shift Schedule: 5pm-2am PHT but should be flexible to extend. Weekends off.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.