Business Support Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities

The Business Support Specialist for Merchant Submission and Onboarding will play a crucial role in ensuring a seamless and efficient onboarding process for new merchants. This position involves coordinating with various departments, managing documentation, and providing exceptional support to Business Development Managers in both Singapore’s & Philippines’s to perform submission and onboarding for merchants throughout their onboarding journey.

Key Responsibilities

• Merchant Onboarding: Facilitate the end-to-end onboarding process for new merchants, ensuring all required documentation is collected, verified, and processed in a timely manner.
• Documentation Management: Maintain accurate records of merchant submissions, agreements, and other relevant documents. Ensure compliance with company policies and regulatory requirements.
• Communication: Serve as the primary point of contact for merchants during the onboarding process. Provide clear and timely communication to address any questions or concerns.
• Collaboration: Work closely with internal teams such as Sales, Compliance, and IT to ensure a smooth onboarding experience for merchants.
• Training and Support: This role provides training to Merchant Referral Partners(MRP) & direct merchants on how to use the company’s systems and tools to perform self assisted onboarding. To support & assist with troubleshooting any issues that arise during the submission and onboarding process by the MRPs.
• Process Improvement: Identify opportunities to streamline and improve the submission & onboarding process. Recommends Implement best practices to enhance efficiency and merchant satisfaction.
• Reporting: Generate and analyze reports on submission & onboarding metrics and performance. Provide bi-weekly insights and recommendations to management on resolution, challenges or good practises for regional implementations.
  
  
  

Pre-Requisites

• Education: Bachelor’s degree in Business Administration, Finance, or a related field.
• Experience: Minimum of 2-3 years of experience in a business support or customer service role, preferably in the financial services or e-commerce industry.
• Skills:
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a regional team.
• Attention to detail and a high level of accuracy.
• Problem-solving skills and the ability to handle multiple tasks simultaneously.
  
  
  

Preferred Skills

• Experience with merchant application submission & onboarding processes regionally
• Knowledge of regulatory requirements in the financial services industry.
• Familiarity with financial payment processor jargons.
  
  
  

Are you game?