Business Support, Business Operations

SENIOR ANALYST

US/UK VALUATIONS

Job Description

What this job involves:

Meeting the needs of customers & clients.

At JLL, we put customer and client satisfaction at the front and center of everything we do. In this role, you’ll be responsible for working closely with customers, clients and stakeholders to identify solutions to their inquiries and concerns. Vital tasks include issuing of purchase orders within the contract maximum spend values, updating functional systems used in the group, liaising with Contract Managers for progress updates and highlighting of issues, updating third-party systems with compliance documents and managing subcontractors carrying our requests including all associated documentation requirements.

Duties and Responsibilities:

• This role is a mixture of data research and administrative, system-driven tasks
• Help operation in auditing accuracy of research output and work with Operations Manager in creating weekly and monthly compliance and audit report.
• Help in training new hires and in up-training existing staff for process updates.
• Help identify trend in quality and turn around time performance.
• Actively contribute to business success by maintaining expected performance standards
• Responsible for effectively using the system and ensuring timely and efficient completion of requests in accordance with the customers’ requirements
• Document review, including collation, distribution and filing according to policies and procedures
• Handle queries from customers, clients and engineers related to outstanding and ongoing requests
• Liaise with different internal and external groups through e-mail and phone calls
• Assist and support customers, clients and stakeholders in the logical troubleshooting of workflow issues impacting their requests
• Maintain a collaborative relationship within the team
• Provide recommendations for continuous improvement
  
  

Sounds like you? To apply, you need to have:

• Minimum of two years operations experience focused on:Quality control.Compliance Management.Data Trend Analysis
• Good verbal and written English communication skills
• Proficiency in computer functions within MS Office Suite
• Exceptional problem solving skills and time management
• Willing to work on shifting/rotating schedules
• Experience in supporting US-based services is an advantage
• Bachelor’s degree preferred
  
  

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.

Apply today!

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.).

Job Description

Senior Analyst - US VRA