Business Operations Associate

Accenture in the Philippines


Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
Job Summary:

The Meeting & Event Registration Team Associate works with our global team of event technology professionals to create event registration websites and email communications using Cvent, Accenture’s enterprise Meeting & Event technology platform. Our Associate will work directly with event owners to design and develop sites using Accenture-branded assets and templates and configure the right system features and functionality to allow a smooth event attendee registration process.


  • Accuracy in the completion of assigned tasks and deadlines, team processes and standard operating procedures
  • Consults on event requirements and site features
  • Coordinates changes to attendees, waitlists, rooming lists, approvals and capacities w/event owner
  • Coordinates site testing and final sign-off with customer
  • Creates event reporting package with updated reports
  • Follow communication process flow
  • Independently Support 8-12 Simple, Medium, and High events at one time with consistent and quality customer support
  • Integrates site data with MMS (Salesforce), On24 and Touchcast
  • Manages event websites and registration changes
  • Manages post-event technology tasks (upload final participant lists, communicate web build hours/fees, complete final billing process form, close-out checklist)
  • Sends additional rounds of invitations and communications
  • Sends initial invitation and/or provides final site URL
  • Sends post-event feedback surveys
  • Support taskforces and special projects (as assigned)
  • Supports the creation of the event websites and registration, invitations and other emailed communications, per customer requirements
  • Updates process forms in a timely manner


    • Must Have:


  • Experience with Cvent
  • Knowledge of onsite event technology, and Events Industry and Event lifecycles
  • Top Tier Customer Centric Communication Both Verbal and Written
  • Customer Success, Customer Service, Project Handling, management


    • Good to Have:


  • Project Management experience
  • Event planning experience
  • Familiarity with HTML


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