Business Operations Analyst

NCR Atleos


Date: 1 day ago
City: Cebu City
Contract type: Full time
About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Business Support Analyst – Banking Revenue Assurance / NAMER T&M Team

Grade 8, internal or external candidate.

NAMER T&M Team, as a part of Banking Revenue Assurance team is responsible for reviewing field service activities provided to our customers and determining which activities are considered Out of Scope, as per Customer’s maintenance Contract. Team’s goal is to organize efficient T&M billing process by doing deep-dive analyses of field activities using various tools, cooperating with other internal teams, providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes, and the role of T&M analyst is currently evolving into a consultant for company-wide internal and external solutions.

Position Summary & Key Areas Of Responsibility

  • Understand Contractual language that defines field service activities not covered by the maintenance Contract
  • Review all service activities generated for assigned customers and based on Contract knowledge identify Out of Scope activities
  • Create Financial Reports for billable activities and calculation in accordance to Customer Contract’s Terms and Conditions
  • Present great attention to details when completing daily tasks, especially when it comes to Reporting and Invoicing process – Customer data, payment terms, taxes, pricing, etc.
  • Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction
  • Create Executive summary showcasing the cost or profit associated with the summary
  • Coordinate conversations with other internal teams with goal to enable efficient T&M billing process
  • Understand all relevant technical details on company’s Banking equipment
  • Perform various analyses on business activities for assigned customers to identify Revenue gaps
  • Use multiple software solutions to complete daily tasks: Oracle, TAMBA Tool, Invoice Engine, NCDM, SOM, Microsoft Office, etc.
  • Manage business process that creates value and increase customer satisfaction

Candidates Profile And Qualifications

  • Bachelor’s Degree
  • 2-3 years of relevant work experience
  • Excellent knowledge of English language
  • Demonstrated proficiencies in Microsoft Office Suite software, knowledge of creating macro solutions would be considered as advantage
  • Possesses a high degree of skill in relationship management, and leadership to get issues resolved for the customer
  • Technical knowledge of Banking equipment would be considered as an advantage

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

ELV Engineer

GHD, Cebu City
3 hours ago
Job DescriptionHelp us build the future and we’ll help you build a rewarding and purposeful career.Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal.Join a team that brings inspirational architecture, landscapes, townscapes and places to our world, and we’ll provide you unlimited space to grow.We have a great opportunity...

Virtual Medical Assistant - On Site (Start Date July 7)

MedSpecialized, Inc., Cebu City
4 hours ago
MedSpecialized, Inc. is looking for a Virtual Medical Assistant!About the Client: DrCatalystDrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during...

Warehouse Associate

AboitizPower, Cebu City
21 hours ago
Job ID: 2838Location: BaniladCompany: Visayan Electric Co., Inc.Department: VECO Material Management DepartmentEmployment Type: ProbationaryWork Arrangement: On-SiteJob Responsibilities Transact inter-DU material requests and facilitate shipment Perform materials receiving and issuance of materials, and other warehousing-related transactions Serve as on-call personnel for issuance of materials during emergency need or after office hours Load and Unload Incoming and Outgoing materials in the delivery...