Business Operations Analyst
NCR Atleos
Date: 6 days ago
City: Cebu City
Contract type: Full time
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Business Operations Team, as a part of Banking Customer Operations team, is responsible for reviewing field service activities provided to our customers and determining which activities are considered Call Pack, as per Customer’s maintenance Contract, as well as performing Audit of Accounts. Team’s goal is to organize efficient billing process by doing deep-dive analyses of field activities using various tools, cooperating with other internal teams, providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Business Operations Team, as a part of Banking Customer Operations team, is responsible for reviewing field service activities provided to our customers and determining which activities are considered Call Pack, as per Customer’s maintenance Contract, as well as performing Audit of Accounts. Team’s goal is to organize efficient billing process by doing deep-dive analyses of field activities using various tools, cooperating with other internal teams, providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- Understand Contractual language that defines field service activities covered by the maintenance Contract
- Review all service activities generated for assigned customers and based on Contract knowledge identify Call Pack activities
- Create Financial Reports for billable activities and calculation in accordance to Customer Contract’s Terms and Conditions
- Present great attention to details when completing daily tasks, especially when it comes to Reporting and Invoicing process – Customer data, payment terms, taxes, pricing etc…
- Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction
- Create Executive summary showcasing the cost or profit associated with the summary
- Coordinate conversations with other internal teams with goal to enable efficient Call Pack billing process
- Understand all relevant technical details on company’s Banking equipment
- Perform various analyses on business activities for assigned customers in order to identify Revenue gaps
- Use multiple software solutions to complete daily tasks: Oracle, Azure, TAMBA Tool, Invoice Engine, NCDM, CMS, SOM, Power BI, Microsoft Office etc.
- Manage business process that creates value and increase customer satisfaction
- Bachelor’s Degree
- 2-3 years of relevant work experience
- Excellent knowledge of English language
- Demonstrated proficiencies in Microsoft Office Suite software, knowledge of creating macro solutions would be considered as advantage
- Possesses a high degree of skills in relationship management, and leadership to get issues resolved for the customer
- Technical knowledge of Banking equipment would be considered as an advantage
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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