Business Intelligence Manager

About White Cloak

White Cloak is a leading technology company specializing in custom software and AI-driven digital solutions. Our mission is to empower enterprises and startups through beautifully built, scalable, and intelligent technology. As we continue to expand, we’re driving a cultural shift toward data-driven decision-making — using analytics and experimentation to shape how every department learns, measures, and grows.

Role Overview

We are seeking a Business Intelligence Manager who will work directly with the CEO to build the foundation of a data-driven culture across White Cloak.

This is not a typical reporting or dashboarding role — it’s a transformational position designed for someone who thrives in ambiguity, can turn qualitative chaos into measurable structure, and can operationalize insights into repeatable learning systems.

You will:

• Design and implement KPI frameworks across departments
• Develop data pipelines and dashboards that make key metrics visible and actionable
• Institutionalize experimentation — defining how teams measure success, test ideas, and learn from data
• Work side-by-side with leadership to ensure every project and initiative moves the right needle

Key Responsibilities

1. Metrics & KPI Architecture

• Partner with department heads to identify what success looks like and how to measure it
• Define and document company-wide KPI frameworks and data taxonomies
• Establish data sources, ownership, and regular cadence for metric reviews

2. Data Analysis & Visualization

• Build and maintain dashboards that monitor business performance (using tools like Looker Studio, Power BI, or Notion dashboards)
• Analyze and interpret key trends, identifying opportunities and bottlenecks
• Present findings directly to the CEO and leadership team to guide strategic decisions

3. Experimentation & Learning Systems

• Operationalize the company’s Experimentation Framework — ensuring every team can test, measure, and learn efficiently
• Collaborate with teams to design controlled experiments (A/B tests, pilot rollouts, etc.)
• Track outcomes, synthesize insights, and recommend next steps based on data evidence

4. Process Design & Adoption

• Create lightweight systems and SOPs for data tracking and reporting
• Drive adoption across teams through documentation, workshops, and 1:1 coaching
• Ensure consistency and accuracy in how metrics are defined and used across the organization

5. Strategic Partnership

• Act as the CEO’s data thought-partner, turning questions into measurable frameworks
• Provide clear narratives from data to influence strategic and operational priorities
• Help leadership transition from intuition-driven to insight-driven decisions

Ideal Candidate Profile

Must-Haves:

• 3–7 years of experience in Business Intelligence, Data Analytics, or Data Strategy
• Strong command of SQL, Excel/Google Sheets, and BI tools (Looker, Power BI, Tableau, or similar)
• Proven experience designing KPI frameworks and setting up data pipelines or dashboards
• Exceptional analytical and problem-solving skills — able to translate abstract goals into measurable indicators
• Excellent communication skills — capable of simplifying complex findings into actionable insights for non-technical teams
• Hands-on, self-starter attitude: comfortable both designing the strategy and doing the work

Nice-to-Haves:

• Experience building or institutionalizing experimentation systems (A/B testing, product experiments, marketing growth loops, etc.)
• Previous experience in a startup, consulting, or tech services environment
• Familiarity with business functions like recruitment funnels, marketing attribution, project delivery KPIs, etc.

Success in 6 Months Looks Like

• Company-wide KPI framework defined and documented
• Core dashboards built for at least 2 departments (e.g. Recruitment, Sales)
• Experimentation and learning cadence established and running
• Leadership reviews guided by clear, data-driven insights
• Noticeable improvement in decision speed and accuracy through measurable feedback loops

Why Join White Cloak

• Work directly with the CEO to shape the company’s operating DNA
• Drive real organizational transformation across one of the top tech firms in the Philippines
• High autonomy, creative freedom, and direct visibility into executive decisions
• Become a key builder in the next evolution of White Cloak’s culture — where data and learning fuel innovation