Business Development Specialist

Unify CX is looking for an extraordinary Business Development Specialist to join our motivated and ambitious team.

Role: Business Development Specialist

Work Location/Setup: Philippines | Remote

Shift Schedule: 5-day work week | Shifting Schedule | Graveyard

Benefits: Day 1 HMO | Day 1 Life Insurance

What Will You Do?

As the Business Development Specialist, you will be a brand ambassador of UnifyCX to reach out to new, potential prospects, helping them to see how UnifyCX can be a great solution to their problems. 

We are looking for a proactive and results-oriented to join our team. We are seeking a motivated and detail-oriented Sales Specialist to support our sales team through effective research, data management, and CRM updates. The ideal candidate will have strong communication skills, a solid understanding of sales concepts, and the technical proficiency to work with various data and CRM tools. This role will directly assist with building prospect lists, enhancing lead quality through research, and maintaining accurate records in our CRM system.

• Maximize research effectiveness by identifying key decision-makers and relevant company information.
• Accurately compile, organize, and upload lead/contact data into Zoho CRM accounts
• Maintain CRM hygiene by updating lead details, tagging contacts, and tracking activity history
• Collaborate with the sales and marketing teams to refine lead targeting criteria and prioritize outreach efforts
• Utilize Excel or Google Sheets to analyze, clean, and format large data sets prior to CRM import
• Use ticketing platforms (e.g., Zoho Desk) for internal coordination and task tracking
• Support other sales-related administrative tasks as needed.
  
  

Who You Are

To be considered, candidates are expected to have the following:

Required Qualifications

• Fluent in English, both written and spoken
• Proven experience or strong knowledge of sales and selling concepts
• Proficiency in Microsoft Excel and/or Google Sheets
• Familiarity with CRM platforms (preferably Zoho CRM) and ticketing systems (e.g., Zoho Desk)
• Strong attention to detail and data accuracy
• Excellent organizational and time management skill
  
  

Preferred Qualifications

• Prior experience with Zoho CRM and Zoho Desk
• Experience conducting B2B lead generation and research
• Knowledge of commercial data sources (e.g., Dun & Bradstreet, Data Axle/Sales Genie)
• Background in sales operations or sales support roles Ability to deliver persuasive presentations, whether to clients, senior leadership, or at industry events.
  
  

Who We Are

unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.