Business Development Manager - Call Center - 22937639202

Job Title: Business Development Manager (Call Center)

Salary: $1,300 - $3,000 USD/month

Schedule: To Be Determined (TBD)

Location: PH- Remote

Position Overview

We are seeking a motivated and results-driven Business Development Manager to lead our team of appointment setters within a dynamic call center environment. This role focuses on driving growth, achieving initial meeting and premium targets, and ensuring top-quality performance from the team. The ideal candidate will have prior experience in managing outbound call center operations and a strong understanding of sales processes.

Key Responsibilities

• Achieve growth targets by managing a team of appointment setters.
• Ensure team meets targets for Initial Meetings Seen, with a focus on maintaining a 20%+ rate of Quality Initial Meetings.
• Identify bottlenecks impacting team performance and create effective strategies to resolve them.
• Review phone calls, meeting notes, and lead quality to identify training gaps and improve outcomes.
• Conduct group training sessions and 1-on-1 coaching to develop sales skills.
• Monitor live sales calls to ensure adherence to best practices.
• Provide focused support to high performers to maximize their success.
• Address team member issues as they arise and maintain a positive work environment.
• Collaborate with the leadership team weekly to align with sales channel growth goals.
• Interview and recruit candidates for the appointment setter role.
• Manage the onboarding process for new sales hires, guiding them through a 10-week fast-start program.
• Attract, recruit, and develop top performers, supporting their advancement into leadership roles, whether as managers or peer coaches.
• Contribute to special projects, performance improvement plans, and data analysis to drive continuous improvement.
• Participate in strategic planning sessions to support the achievement of overall business goals.
  
  

Qualifications

• Proven management experience in an outbound call center environment.
• Strong understanding of sales processes and techniques.
• Successful track record in a sales role.
• Prior experience in the financial services sector is preferred.
• Excellent leadership and coaching skills.
• Ability to analyze data and identify trends to improve team performance.
• Strong problem-solving abilities and a proactive approach.
• Effective communication and interpersonal skills.