Business Development Center Manager - Freelance, Remote

Department: Support & Leadership

Location: Philippines

Compensation: $9.00 / hour

Description

About the Client
A fast-growing automotive dealership group that centralizes lead generation through a remote BDC (Business Development Center). They blend data-driven processes with hands-on sales coaching to drive showroom traffic and vehicle sales. The organization values high-performance teams, measurable results, and strong alignment between remote BDC staff and on-site Sales Managers.

Why does this role exist?
This BDC Manager role exists to lead and scale a remote sales development team that converts thousands of monthly leads into hundreds of confirmed appointments and showroom visits. The hire will act as a player‑coach, managing day-to-day team performance while actively coaching agents on scripts, objection handling, and product knowledge. The BDC Manager will close process gaps, optimize lead handling, and ensure the BDC is delivering predictable pipeline and show rates to the on-site Sales Managers and General Sales Manager.

The Impact you’ll make

Team Leadership

• Lead, manage and motivate a remote team of 5–7 BDC agents.
• Hold agents accountable to daily KPIs and performance standards.
• Run daily one-on-ones and team huddles to drive consistency and execution.

Training & Coaching

• Deliver daily live and recorded call coaching on script adherence, objection handling, and automotive product knowledge.
• Develop and run onboarding and ongoing training for new and existing agents.
• Monitor agent skill gaps and implement targeted coaching plans.

Performance Tracking & Reporting

• Live in the CRM to monitor call volume, contact rate, appointments set, show rate, and sold rate.
• Produce and deliver performance reports to the General Sales Manager (GSM).
• Set targets, audit activity, and take corrective action when metrics deviate.

Strategy & Process Optimization

• Develop and refine call scripts, email templates, and text sequences to increase appointment and show rates.
• Identify breakdowns in the lead-handling process and implement process improvements.
• Test and iterate outreach cadences and messaging to improve conversion rates.

Liaison & Coordination

• Serve as the primary communication link between the remote BDC team and on-site Sales Managers.
• Align BDC activity with dealership sales priorities and promotions.
• Escalate and resolve lead or customer issues that impact conversion or customer experience.
  
  

Skills, Knowledge and Expertise

Required:

• 3–5+ years of management experience in an automotive BDC, call center, or inside sales environment (automotive BDC management strongly preferred).
• Demonstrated experience managing and coaching remote sales teams
• Hands-on experience using automotive CRMs such as vAuto, DealerSocket, or VinSolutions.
• Proven track record improving appointment-setting and show rates through process, scripts, or coaching.
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

Your Superpowers:

• Technical: Expert CRM navigation and reporting (vAuto/DealerSocket/VinSolutions), call monitoring tools, KPI dashboards, script and cadence design.
• Analytical: Comfortable reading reports, diagnosing drops in performance, and designing data-driven solutions.
• Sales coaching: Strong skill in live call coaching, objection handling, and role-play training.
• Communication & leadership: Clear communicator, strong feedback delivery, ability to motivate remote teams.
• Personal traits: Process-oriented, results-driven, accountable, resilient under pressure.

You should apply if...

• You are a player-coach who thrives in a metrics-obsessed environment and enjoys coaching others to measurable improvements.
• You prioritize process and accountability and refuse to accept excuses for underperformance.
• You are comfortable living in a CRM, delivering regular reports, and collaborating closely with on-site sales leadership.
• You value continuous improvement, rapid testing of scripts/processes, and take ownership of team results.

What to expect...


Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

• 40 hours per week
• 9:00 am –6:00 pm Eastern Time. Rotational Rest Day

Compensation:

• $9 per hour
• No benefits package included
  
  

Benefits