Business Analyst
Support Services Group
Date: 6 days ago
City: Pasig City
Contract type: Full time
We are looking for a Junior Business Analyst to support data-driven decision-making by analyzing customer interactions, feedback, and trends. Your insights will help enhance customer satisfaction and optimize business processes. You will collaborate with cross-functional teams to translate customer needs into actionable recommendations.
Key Responsibilities
At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development.
Take the first step towards a fulfilling career by applying now and discover what's #BetterWithSSG!
Company Description
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
Key Responsibilities
- Data Analysis – Collect and interpret data from surveys, feedback, and customer interactions to identify trends and areas for improvement.
- Reporting & Insights – Develop dashboards, track key CX metrics, and present insights to stakeholders with actionable recommendations.
- Process Improvement – Identify inefficiencies in processes affecting customer experience and assist in implementing improvements.
- Customer Journey Mapping – Support the creation of journey maps to visualize interactions and pinpoint pain points.
- Collaboration – Work with Operations, WFM, QA, and Training teams to enhance customer experience.
- Research & Benchmarking – Conduct market research and competitor analysis to identify industry best practices.
- Support & Documentation – Assist in documenting business requirements, user stories, and tracking CX initiatives.
- 1-2 years of experience in business analysis, CX, or a related field
- Strong analytical skills with proficiency in data tools (Excel, Tableau, SQL, Power BI)
- Excellent communication and problem-solving abilities
- Understanding of customer journey mapping and CX metrics
- Experience with CX management tools and process improvement frameworks (Six Sigma, Lean)
- Basic knowledge of market research techniques
At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development.
Take the first step towards a fulfilling career by applying now and discover what's #BetterWithSSG!
Company Description
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Finance Associate (Export Control)
SAP,
Pasig City
3 days ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
Head of Project Management Office
First Gen Corporation,
Pasig City
5 days ago
At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world.We provide employees with ample opportunities and resources that enable them to perform...
Real Estate Assistant
Jollibee Group,
Pasig City
1 week ago
Title: Real Estate AssistantThe Real Estate Assistant is responsible in assisting and supporting the Real Estate Group in the delivery of the division’s daily tasks, primarily in the monitoring of documents and completion of database which are significant in the Real Estate process.Database ManagementEnsures complete, accurate and updated lease database and other RE related data management platform. Creates new database...
