Business Analyst

We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.


What We Offer

Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business
Medical insurance coverage for you and your loved ones


What You'll Do

As a Business Analyst, you play a critical role supporting the Pricing Strategy team in developing rate cards as well as managing rate cut updates and handling communications to the pricing community.

This role plays an important contributor to analysing business problems and recommending solutions which drive data decision making within our organisation. You use your analytical skills and experience to contribute to specialist analysis which leverage a variety of analytical tools to draw critical insights which drive commercial outcomes.

Key Responsibilities

• Take ownership of evaluating and analysing internal performance against business targets and KPIs, including the preparation of productivity updates and other companywide reporting requirements.
• Assist with the management and implementation of key projects, ensuring the appropriate mitigations are considered to minimise or eliminate any impact to the business
• Collaborate and engage with business stakeholders to gather, develop and document detailed business requirements considering future needs and changing business needs
• Gather relevant sources of data (research, modelling, forecasting and reporting) about business requirements, processes and problems to identify key trends which enable business decisions, identifying and acting on any risks ng and acting to address risks
• Actively contribute to the delivery of short-term priorities/projects by conducting data mining and business analysis including sales performance, customer segmentation, product usage, customer experience and behaviour to assist in formulating business strategies
• Leverage tried and tested problem solving and analytical techniques such as root cause assessment and gap analysis to understand pain points and propose solutions and recommendations for consideration.
• Identify, validate and analyse data from multiple sources to provide actionable insights, help identify areas of opportunity and make recommendations for consideration to enable effective decision making.
• Conduct modelling, forecasting and option/scenario analysis to support business decisions for designated area
• Identify opportunities to innovate and encourage others to share ideas which create greater efficiency and team effectiveness
• Program manage on-going business initiatives, support rate card updates and management, and spearhead Track Pricing campaigns
• Develop and undertake or contribute to projects, including but not limited to Pricing Community digital journey and business process improvement initiatives.
• Develop and support the Product Ratecard lifecycle.
• Drive engagement and adoption of new capability / tools: this may include introductory / training sessions, quantitative analysis of take-up rates.

About You

To be successful in this role, you must have:

• Bachelor's degree in any field
• At least 5 years relevant experience in Pricing, Commercial, Business Support and Data Analytics role
• Extensive expertise in data analytics and dashboard reporting
• Advanced proficiency in MS Excel
• Familiarity with applications and systems like IntegralPlus, Salesforce, SAP CRM, Tableau, MS Macros, PowerBI, and Alteryx is a plus
• Strong communication skills and proficiency in PowerPoint.
• Above-average program management skills with a detail-oriented approach.

If you are looking to take the next step in your career, we want to hear from you!


When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.