Billing Specialist III

Summary

The Billing Specialist III is responsible for supporting the billing operations within Commercial Order to Cash Operations department. This role involves assisting with the accurate and timely processing of billing tasks, resolving complex billing discrepancies, and maintaining billing records. The Billing Specialist will collaborate with management and senior leaders to develop and implement billing strategies that enhance efficiency and accuracy. This position is essential for ensuring smooth billing operations and providing excellent service to internal and external stakeholders.

Primary Responsibilities

• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Handle complex billing issues and discrepancies.
• Collaborate with internal and external clients to resolve billing inconsistencies.
• Conduct regular audits to ensure billing accuracy and compliance with internal policies and established guidelines.
• Handle escalated billing issues that require in-depth analysis and resolution.
• Monitor and respond to internal and client facing email boxes and queues on complex billing issues.
• Act as the primary point of contact for the team in the supervisor’s absence.
• Address any issues or concerns to ensure smooth team operations.
• Prepare and send weekly performance data for the team.
• Provide insights and recommendations for improvement.
• Maintain and update team trackers for engagement and process documentation.
• Ensure all records are accurate and up to date.
• Perform complicated research tasks, such as analyzing large datasheets and prepare comprehensive reports
• Perform case to credit review on billing inquiries
• Conducts Peer-to-peer coaching
  
  
  

Required Knowledge/Skills/Abilities

• Minimum of 4 to 5 years’ experience and or training in back-office billing required; or equivalent combination of education and experience
• Strong organizational ability: must be able to prioritize, manage multiple tasks simultaneously and achieve tight deadlines
• Demonstrate patience and overall courteous behavior when working with internal and external customer
• Advanced MS Excel and MS Word proficiency required
• Research and excellent follow-up skills required
• Strong attention to details; ability to recognize the component parts of the procedure and to verify the correctness or error
• Excellent communication skills; ability to interact with numerous facilities and facility departments.
• Advanced analytical and problem-solving skills
  
  
  

Competencies Required

• Integrity
• Planning and Organizing
• Innovation
• Accountability and Dependability
• Initiating Action
• Analytical and Forward Thinking