Billing Expert
Globe Telecom
Date: 12 hours ago
City: Taguig
Contract type: Full time
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
We are looking for a highly motivated and detail-oriented Bill Control Analyst to join our Bill Control Unit. This role is essential to ensuring billing accuracy, supporting postpaid revenue assurance, and driving the integrity of billing processes across diverse product lines such as mobile, broadband, ICT, and enterprise solutions.
As an entry-level analyst, you will learn how billing systems work end-to-end, participate in validation of charges, assist in root cause analysis for billing issues, and contribute to the implementation of controls that ensure customers are billed accurately and fairly.
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Job Description
We are looking for a highly motivated and detail-oriented Bill Control Analyst to join our Bill Control Unit. This role is essential to ensuring billing accuracy, supporting postpaid revenue assurance, and driving the integrity of billing processes across diverse product lines such as mobile, broadband, ICT, and enterprise solutions.
As an entry-level analyst, you will learn how billing systems work end-to-end, participate in validation of charges, assist in root cause analysis for billing issues, and contribute to the implementation of controls that ensure customers are billed accurately and fairly.
- Perform regular checks on billing data, usage records (CDRs), and invoice outputs to validate accuracy and completeness.
- Assist in identifying and analyzing billing discrepancies or anomalies across consumer and enterprise segments.
- Work with cross-functional teams (IT, Product, Finance) to document and track billing issues for resolution.
- Support pre- and post-deployment validation of new products, price plans, and system changes.
- Participate in UAT and regression testing activities for billing-related system enhancements.
- Help develop and maintain billing control dashboards and reports using Excel or BI tools.
- Contribute to process improvement initiatives and control documentation efforts.
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
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