Bilingual Chat and Email Support (Slovak - English)

Position Title: Remote Bilingual Chat and Email Support Specialist (Slovak-English)

Job Overview

Join our dynamic team at Strikingly, a cutting-edge, mobile-optimized website builder dedicated to empowering individuals to express their unique identities. We are searching for a Remote Bilingual (Slovak - English) Chat and Email Support Specialist who will play a vital role in creating exceptional experiences for our customers.

Key Responsibilities

• Embody and communicate our brand’s voice and personality in every customer interaction.
• Provide outstanding customer service that creates WOW moments across various communication channels including email, chat, and social media.
• Translate product-related communications, such as newsletters and lifecycle emails, ensuring clarity and engagement.
• Acquire in-depth knowledge of our product and internal systems to assist customers effectively.
• Foster a positive and cheerful atmosphere in all customer and team interactions.
  
  

Required Skills

• Excellent proficiency in both Slovak and English, with strong communication skills.
• A genuine passion for assisting individuals with diverse learning curves.
• A thirst for knowledge, strong problem-solving capabilities, and analytical skills.
• Prior experience in a customer service role within a fast-paced environment.
  
  

Qualifications

• Availability for full-time work (40 hours per week).
• Personal computer with at least 8GB RAM, operating on either Windows 10 or MacOS 10.12.6, and a processor of Core i3/AMD Ryzen 3 or higher.
• Minimum internet speed of 20 Mbps.
  
  

Career Growth Opportunities

At Strikingly, we prioritize the professional development of our team members. We offer continuous training and chances for career advancement, allowing you to grow alongside the company.

Company Culture And Values

Strikingly boasts a collaborative and vibrant work environment where positivity and happiness are at the core of our ethos. We believe in supporting each other and celebrating individual contributions to our collective success.

Networking And Professional Opportunities

Engage with like-minded professionals within a reputable organization that values connection and collaboration, enhancing your professional network and skills.

Compensation And Benefits

• The flexibility of working from any location.
• An enjoyable and cooperative international team atmosphere.
• Paid leave benefits are granted after one (1) year of tenure.
• Opportunities for personal and professional growth.
  
  

If you are seeking a stable and rewarding long-term career, we invite you to submit your application and share your relevant experience with us!

Employment Type: Full-Time