Banking Customer Service Professional

Manulife


Date: 8 hours ago
City: Lapu-Lapu City
Contract type: Full time

Manulife Contact Center is looking for Banking Customer Service Professional (₱30,000 Sign-On Bonus for hires starting September 1 - November 30, 2025) who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.


Position Responsibilities

  • Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
  • Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
  • Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources
  • Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
  • Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats


Required Qualifications:

  • EXPERIENCE: At least one year of call center experience (international voice) handling banking account/s
  • EDUCATION: High School/Senior High/Vocational Course/1-year completed in a Bachelor's program
  • SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
  • HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in Mactan Newtown, Lapu-lapu City


Preferred Qualifications:

  • Excellent English communication skills (spoken and writing).
  • Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
  • Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem.
  • Minimum keyboarding skills of at least 35 words per minute.
  • Ability to multi-task and navigate multiple applications at the same time.


When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

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