B2C Invoicing and Collections Manager

Description

Principal Duties/Responsibilities

Strategy

• Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with
  
  

relevant stakeholders and execute agreed strategies.

• Contribute to the development of respective business unit's client service proposition and service
  
  

delivery strategy.

Operations Management/Operational Effectiveness

• Ensure operational activities are delivered per the agreed service level agreement.
• Manage workflow, handle escalations, proactively engage resources to address issues and effectively
  
  

delegate workload across the leadership team.

• Deliver and contribute assigned operational programs, projects and/or services which are of significance
  
  

to the business unit.

• Align with the Simplify – Grow - Transform organizational strategy to deliver continual improvement in
  
  

areas such as risk, compliance, quality, and productivity.

• Build and foster high quality relationships with internal / external stakeholders.
• Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering
  
  

potential solutions.

• Ensure team adheres to compliance / statutory requirements and operates within the guidelines of
  
  

internal & external regulators.

• Collaborate with other teams to improve client satisfaction.
  
  

People Management/ Development

• Develop effective succession planning for oneself and all critical roles within the team.
• Develop line managers through coaching and teambuilding while serving as an escalation point for
  
  

operational issues and complaints.

• Work with Human Resources to manage talent recruitment, development, and retention requirements for
  
  

the business unit.

• Setting appropriate goals & expectations for the team and conducting periodic and annual performance
  
  

reviews for all direct reports.

• Build and develop inclusive & diverse teams.
  
  

Resource Planning:

• Forecasting and planning of resource requirements
• Manage resources efficiently through peaks and troughs in the business cycle.
• Ensure contingency planning is in place for critical resources.
  
  

Top 5 Competencies

• Focusing on Clients
• Conflict Management
• Driving Excellence
• Influencing Stakeholders
• Developing Talent
• Adapting to Change
  
  

Qualifications

Required Qualifications, Skills, Knowledge, Experience

Knowledge/Experience:

• Good understanding of Accounting & Insurance Principles preferable.
• Proven track record of providing excellent levels of client service across varied processes & stakeholders.
• Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices.
• Broad operations expertise which encompasses coordinating with diverse logistical functions such as operations, IT, compliance, and risk.
• Critical thought process, analytical & strategic skills.
• Demonstrated leadership and vision in managing teams and major projects or initiatives.
• Excellent interpersonal skills and a collaborative manage
  
  

Qualifications:

• Any Graduate / Postgraduate
  
  

Skills:

• Excellent verbal and written communication skills.
• Good Interpersonal skills
• Good Analytical skill
  
  

WTW is an Equal Opportunity Employer