B2B Vendor Management Lead

B2B Vendor Management Lead Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

ROLES AND RESPONSIBILITIES:

DOES

• Oversees and manages the Vendor/s assigned for Device management
• Oversees materials warehousing ensuring inventory is secure and conducts regular reviews and site visits to mitigate losses
• Manages and monitors delivery fulfillment of devices and collaterals for B2B merchant partners
• Regularly reviews & evaluates vendor performance as agreed and documented in vendor contracts
• Delivers regular feedback on the progress of all delivery requests
• Delivers quick resolutions on escalations regarding device operations (i.e. warehousing, kitting, delivery, etc.)
• Negotiate contracts and agreements with device vendors in a cost -effective manner while maintaining service standards.
• Collaborates closely with internal stakeholders (e.g. Sales, Product, Governance, etc)
• Drives continuous improvements to increase operational efficiency and uphold performance excellence to achieve KPIs

DISPLAYS

• Experience in vendor management and project management
• Knowledge of Logistics and Delivery Process
• Ability to approach a problem in analytical and systematic way
• Strong interpersonal skills to maintain vendor relations
• Operations and process excellence background
• Ability to plan, implement and monitor processes in operations for process improvement
• Good understanding of technology systems and multi system dependencies

DELIVERS

• Maintain relationships with key vendors and couriers to ensure quality and timely delivery of goods and services.
• Provide daily, weekly, monthly report on Device requests fulfillment and delivery statuses.
• Handle escalations related to Device vendor management and delivery-related complaints.
• Regular coordination meetings with vendors and coaching sessions with the inorganic staff.
• Conduct training of vendors as needed.
• Develop process improvement to enhance the quality of service and turnaround time for device operations.
• Update contract for device re: pricelock and ensure SLAs of suppliers and vendors are met (Device Vendor, Warehousing vendor, Couriers, Collaterals and SIMs)
• Conduct the set frequency of audit of vendors

KEY PERFORMANCE INDICATORS

• Vendor SLA performance achievement
• Order fulfillment rate
• Timeliness of required reports
• Completion of vendor/s audits
• Vendor Payments
• Ensure that delivery status is on time and proof of Deliveries are accurate.
• Timeliness of resolutions on escalations
• Completion of audit requirements

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package Job ID R0000014303