B2B Inbound/Outbound Sales | Salary: 28k + up to 10k monthly incentives | Shaw

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• 26k Base pay
• 2k Allowance
• 20% Night Differential
• HMO + 2 Free Dependents on your 1st Month
• Uncapped Incentives
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 2,700+ leadership training courses

A Glimpse into Your New Role

We are looking for a Customer Service Agent to enhance the delivery experience and to provide delivery execution solutions to our clients

• Take inbound and outbound calls for customers to handle service issues regarding their mobility device and or account
• Understand customer business challenges
• Develop solutions to solve the customer needs
• Establish business cases and helping customers choose our solution
• Provide excellent customer service
• Take ownership until issue is resolved
• Coordinate with order writers, engineer and customer to provision orders timely
• Handle all calls with courtesy and professionalism
• Research required information using available resources
• Manage and resolve customer complaints
• Achieve sales target

What You’ll Bring

• At least 6 months of work experience in the call center industry
• Customer Service background
• Proficient in English
• Excellent verbal and written communication skills
• Active listening skills
• Organizational skills
• Sound judgement
• Flexibility and adaptability
• Resilience and the ability to work under pressure
• Interest to interact with people

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!