B2B CX Operations Senior Manager
GCash
Date: 2 weeks ago
City: Taguig
Contract type: Full time
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
The Service Level Manager will lead a team orchestrating vendor partnerships to deliver exceptional customer experiences, ensuring alignment between business objectives, customer expectations, and operational capabilities. This role is pivotal in translating strategic goals into actionable service level agreements (SLAs) and driving continuous improvement across the service ecosystem. The Manager will champion customer advocacy, leveraging data-driven insights to optimize service performance and proactively address potential issues. Expert vendor relationship management is crucial, fostering collaborative partnerships that prioritize customer satisfaction and service excellence. Effective communication and stakeholder management are essential, bridging the gap between business, operations, and vendors. This leader will ensure services consistently meet or exceed established standards, delivering measurable value to stakeholders. Ultimately, this role is responsible for cultivating a customer-centric culture and driving service innovation.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
The Service Level Manager will lead a team orchestrating vendor partnerships to deliver exceptional customer experiences, ensuring alignment between business objectives, customer expectations, and operational capabilities. This role is pivotal in translating strategic goals into actionable service level agreements (SLAs) and driving continuous improvement across the service ecosystem. The Manager will champion customer advocacy, leveraging data-driven insights to optimize service performance and proactively address potential issues. Expert vendor relationship management is crucial, fostering collaborative partnerships that prioritize customer satisfaction and service excellence. Effective communication and stakeholder management are essential, bridging the gap between business, operations, and vendors. This leader will ensure services consistently meet or exceed established standards, delivering measurable value to stakeholders. Ultimately, this role is responsible for cultivating a customer-centric culture and driving service innovation.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
L1 Service Desk Analyst
Canon Business Services ANZ,
Taguig
2 hours ago
About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and...
Admin Assistant (Service Consultant)
CGI,
Taguig
4 days ago
Position DescriptionPosition Description:The Administrative Assistant (Service Consultant) – is responsible for overseeing daily office operations, ensuring the smooth management of office supplies, assets, general housekeeping, and special services to internal partners and clients. This role requires strong organizational skills and attention to detail to provide efficient procurement, filing of payments, records management, and monitoring the performance of service providers in...
Customer Service & VMI Specialist
JTI,
Taguig
4 days ago
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now!Learn more jti.comReporting to Customer Service ManagerDuty...
