B2B CX Operations Senior Manager
GCash
Date: 2 weeks ago
City: Taguig
Contract type: Full time
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
The Service Level Manager will lead a team orchestrating vendor partnerships to deliver exceptional customer experiences, ensuring alignment between business objectives, customer expectations, and operational capabilities. This role is pivotal in translating strategic goals into actionable service level agreements (SLAs) and driving continuous improvement across the service ecosystem. The Manager will champion customer advocacy, leveraging data-driven insights to optimize service performance and proactively address potential issues. Expert vendor relationship management is crucial, fostering collaborative partnerships that prioritize customer satisfaction and service excellence. Effective communication and stakeholder management are essential, bridging the gap between business, operations, and vendors. This leader will ensure services consistently meet or exceed established standards, delivering measurable value to stakeholders. Ultimately, this role is responsible for cultivating a customer-centric culture and driving service innovation.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
The Service Level Manager will lead a team orchestrating vendor partnerships to deliver exceptional customer experiences, ensuring alignment between business objectives, customer expectations, and operational capabilities. This role is pivotal in translating strategic goals into actionable service level agreements (SLAs) and driving continuous improvement across the service ecosystem. The Manager will champion customer advocacy, leveraging data-driven insights to optimize service performance and proactively address potential issues. Expert vendor relationship management is crucial, fostering collaborative partnerships that prioritize customer satisfaction and service excellence. Effective communication and stakeholder management are essential, bridging the gap between business, operations, and vendors. This leader will ensure services consistently meet or exceed established standards, delivering measurable value to stakeholders. Ultimately, this role is responsible for cultivating a customer-centric culture and driving service innovation.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
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