AWS & Amazon Connect Specialist (AU, IT, WFH)
ConnectOS
Date: 7 hours ago
City: Remote
Contract type: Full time
Remote
What are we looking for?
Skills Required
Amazon Connect Engineering Support
Be part of a growing and passionate remote team committed to building impactful solutions for global clients through cutting-edge Amazon Connect and AWS-based technologies.
#ConnectOSCareers #JoinConnectOS
Skills Required
- 2+ years of hands-on experience with Amazon Connect, including design, deployment, and support.
- Background in software/web development (for Amazon Connect customization and troubleshooting).
- Experience working with AWS services and strong understanding of cloud architecture.
- Experience with complex IT support environments.
- Excellent verbal and written English communication skills to engage with Australian clients.
- Experience using Monday.com (or similar workflow tools) to manage support flow and automation.
- Ability to design and document support processes for scale and efficiency.
- A proactive and collaborative mindset to work with remote Australian engineering teams.
Amazon Connect Engineering Support
- Provide engineering-level support for Amazon Connect to the Australian dev team.
- Troubleshoot, implement, and optimize Amazon Connect solutions across client projects.
- Extend Amazon Connect via Lambda functions, data dips, third-party integrations, and GenAI technologies.
- Contribute to internal and client-facing GenAI product offerings in the telephony space.
- Collaborate with engineering leaders to build next-generation voice and contact solutions.
- Improve workflows through Monday.com automations and support process enhancements.
- Support continuous improvement in delivery and customer satisfaction.
- Help grow the Philippines-based engineering/support team.
- Mentor and assist with onboarding future hires as part of team expansion.
- Participate in design and documentation of support processes with the AU team.
- Work closely with the Head of Engineering (AU) to report on team progress and challenges.
- Medical, Dental Coverage and Life Insurance from Day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Office Fitness and Wellness Facilities (if onsite)
- Regular Company Events, Work-Life Balance, and Career Growth Opportunities
- Work with top-tier Australian clients and leading-edge cloud technologies
- Certified Great Place to Work and a top-rated employer in the Philippines
Be part of a growing and passionate remote team committed to building impactful solutions for global clients through cutting-edge Amazon Connect and AWS-based technologies.
#ConnectOSCareers #JoinConnectOS
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