AVP, Collections Multi-Stage

Synchrony


Date: 11 hours ago
City: Cebu City
Contract type: Full time
JOB_POSTING-3-73405

Job Description

Role Summary/Purpose

In this role, the Assistant Vice President for Collections is responsible for leading and managing a midsize inbound/outbound or manual outbound collections call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control managers. Supervisory responsibilities and leadership of people are part of all work activities. Nature of impact through shared responsibility for volume, quality, and timeliness of end results. Area of impact is primarily on closely related work teams.

Essential Responsibilities

  • Lead and manage call center unit of approximately 100-150 associates and 8+ exempts on inbound/outbound collections and manual outbound collections for Retail Card, Payment Solutions & CareCredit platforms
  • Direct leadership of frontline Portfolio Control Team Managers.
  • Identify opportunities to leverage existing collections infrastructure, competencies and skill sets to maximize collections effectiveness while optimizing expenses and core collections performance.
  • Partner with appropriate resources in collections operations, outsourcing, strategy risk and other key stakeholders to ensure timely implementation of strategies and alignment with portfolio goals.
  • Analyze performance, including trends, results, collector metrics, strategies, performance problems and develop/implement action plans.
  • Provide regular progress and performance updates as necessary to VP Collections and Collections leadership team.
  • Develop Portfolio Control Team Managers and frontline associates on an individual and team basis.
  • Uses judgment based on the analysis of information.

Qualifications/Requirements

  • Bachelor’s degree with a minimum of 2 years’ experience in financial services collections, operations, or customer service; or, in lieu of a degree, a minimum of 6 years’ relevant experience.
  • Minimum of 3 years of leadership experience in a call center environment, including direct management of people managers, with demonstrated strengths in data analysis and team development.
  • Full professional fluency in English.

For Internal Applicants

  • Must be in current role for at least 24 months
  • Not on any corrective action (Formal/Final Formal)

Desired Characteristics

  • Experience in a financial services collections function.
  • Ability to drive initiatives that will improve performance.
  • Excellent analytical and problem solving skills.
  • Demonstrated superior project management skills.
  • Strong/demonstrated relationship building skills.
  • Excellent influencing, interpersonal and communication skills.
  • Ability to interact with an influence all levels of senior leadership.
  • Willingness to be flexible and open to change Global mindset.
  • Strong PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application.

Job Level: 11

Job Family Group

Collections

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Tax and Compliance Officer - Special Projects (Up to ₱70K + Hybrid + FREE AI Certification)

GoTeam, Cebu City
9 hours ago
Tax and Compliance Officer - Special Projects (Up to ₱70K + Hybrid + FREE AI Certification)Cebu City | Onsite (First 3 months), Hybrid after | Day Shift (8 AM–5 PM PH Time)At GOTEAM, you won’t just manage compliance files—you’ll be instrumental in shaping a proud Filipino legacy, architecting the financial backbone for a global tech player and showcasing our nation's...

Global Program Manager

Trax Technologies, Cebu City
19 hours ago
The Global Program Manager or GPM will be the primary contact for specific qualified accounts that is accountable for overall program health, maturation, governance, and supporting growth opportunities. The GPM will gain alignment with key stakeholders within their assigned customers to ensure customer health is established by establishing short and long-term objectives that align with the Trax Value Pyramid and...

Team Leader

Concentrix, Cebu City
4 days ago
Job Title:Team LeaderJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core ResponsibilitiesResponsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal...